Lead Project Manager - Bilingual

Concentrix; Tandil; On-site; ARS 153,735,000 - 230,602,000; Full time

Job summary

Concentrix is seeking a Lead Project Manager - Bilingual to oversee complex technology implementations with a focus on AI and contact center solutions. You will balance technical understanding with financial management, client interaction, and project oversight within a structured PMO environment.

Lead projects across CCaaS platforms, ensure on-time delivery, and maintain strong stakeholder communication. This role requires strategic planning, disciplined governance, and a customer-centric

Qualifications

• English proficiency: Verbal C2.
• Experience in PM lifecycle, waterfall, agile, and strategic planning.
• Familiarity with Budgeting, Change Management, Client Engagement, Finance, and Communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot.
• Ability to manage cloud CCaaS operations across multiple CCaaS platforms (Genesys Cloud, AWS Connect, etc.).
• Proficiency in Agile Methodology, AI concepts, and Generative AI.

Responsibilities

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, CCaaS, and CX technologies.
• Oversee budgets, revenue forecasts, and financial reporting.
• Ensure projects deliver on time and within budget.
• Communicate with strategic clients to understand needs and ensure satisfaction.
• Serve as overall project lead for successful completion.
• Oversee multiple concurrent workstreams with prioritization across groups.
• Maintain accuracy and quality in deliverables and processes.

Skills

English Proficiency

PM lifecycle

Waterfall & Agile

Budgeting & Change Mgmt

Client Engagement

Office 365 Suite

Teams AI features

Copilot

CCaaS platforms

Generative AI

Tools

Microsoft Outlook

PowerPoint

Excel

Project/Planner

Office 365

Teams Premium

Copilot

Job description

Job Title

Lead Project Manager - Bilingual

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Responsibilities

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Proactive managements of project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
• Maintain accuracy and quality in project deliverables and processes.
• Adhere to Project Management Office standards and methodologies for consistent project management practices.

Qualifications

• English proficiency: Verbal C2.
• Experience in project management life cycle, waterfall model, agile, and strategic planning.
• Familiarity with Budgeting, Change Management, Client Engagement, Finance, and Communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot
• Ability to manage cloud contact center operations and implementations across multiple CCaaS platforms (NiCE CXone, AWS Connect Customer, Genesys Cloud, Microsoft Dynamics)
• Proficiency in Agile Methodology, AI Concepts, and Generative AI.

#Concentrix #Argentina