Bilingual Lead PM for AI, GenAI & CCaaS

Concentrix; Tandil; On-site; ARS 153,735,000 - 230,602,000; Full time

Job summary

Concentrix is seeking a Lead Project Manager - Bilingual to oversee complex technology implementations with a focus on AI and contact center solutions. You will balance technical understanding with financial management, client interaction, and project oversight within a structured PMO environment.

Lead projects across CCaaS platforms, ensure on-time delivery, and maintain strong stakeholder communication. This role requires strategic planning, disciplined governance, and a customer-centric

Qualifications

• English proficiency: Verbal C2.
• Experience in PM lifecycle, waterfall, agile, and strategic planning.
• Familiarity with Budgeting, Change Management, Client Engagement, Finance, and Communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot.
• Ability to manage cloud CCaaS operations across multiple CCaaS platforms (Genesys Cloud, AWS Connect, etc.).
• Proficiency in Agile Methodology, AI concepts, and Generative AI.

Responsibilities

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, CCaaS, and CX technologies.
• Oversee budgets, revenue forecasts, and financial reporting.
• Ensure projects deliver on time and within budget.
• Communicate with strategic clients to understand needs and ensure satisfaction.
• Serve as overall project lead for successful completion.
• Oversee multiple concurrent workstreams with prioritization across groups.
• Maintain accuracy and quality in deliverables and processes.

Skills

English Proficiency

PM lifecycle

Waterfall & Agile

Budgeting & Change Mgmt

Client Engagement

Office 365 Suite

Teams AI features

Copilot

CCaaS platforms

Generative AI

Tools

Microsoft Outlook

PowerPoint

Excel

Project/Planner

Office 365

Teams Premium

Copilot

Job description

Concentrix is seeking a Lead Project Manager - Bilingual to oversee complex technology implementations with a focus on AI and contact center solutions. You will balance technical understanding with financial management, client interaction, and project oversight within a structured PMO environment.

Lead projects across CCaaS platforms, ensure on-time delivery, and maintain strong stakeholder communication. This role requires strategic planning, disciplined governance, and a customer-centric