Bilingual IT Help Desk Support – Argentina

Celero Communications, Inc.; Córdoba; Híbrido; ARS 2.009.000 - 3.571.000; Jornada completa

Descripción de la vacante

Celero Communications, Inc. is seeking an Argentina-based IT Help Desk Specialist to deliver day-to-day end-user support for the Argentina engineering team and the broader organization.

You’ll own tickets from intake to resolution and help build local IT processes, vendor relationships, and documentation. Required qualifications include 2+ years in IT support, Microsoft 365 administration experience, and fluency in English and Spanish.

Formación

• 2+ years in IT help desk, service desk, or technical support role.
• Hands-on Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint, or similar)
• Fluent in English and Spanish (written and verbal)
• Experience with hardware procurement, asset tracking, and device lifecycle management
• Strong troubleshooting and clear, patient communication with non-technical end users
• Willing to work some hours overlapping US Pacific/Eastern business hours
• Self-directed and comfortable being the on-ground IT presence for a growing regional team

Responsabilidades

• M365 administration across Intune, Entra ID, Exchange, OneDrive, SharePoint, Defender
• Ticket queue management: triage, prioritize, resolve Level 1 tickets and escalate when needed
• Procure laptops, monitors, docks, cameras, peripherals for the Argentina team
• Asset tagging and inventory management; join devices to M365 tenant; liaise with Lenovo support
• Onboarding/offboarding: create accounts (email, Zoom, Navan, Cadence OnCloud, Celero Cloud), deliver equipment, deactivate accounts
• Mobile Device Management: enrollment, policy application, remote wipe
• AV/Conference room support: Zoom Room hardware, displays, audio equipment
• Maintain SOPs and internal wiki content; software license tracking and renewals
• End user security awareness: phishing guidance, MFA enrollment support
• Bilingual support in English and Spanish; local vendor coordination for equipment procurement
• Argentina-specific data handling and device considerations

Conocimientos

M365 administration

English & Spanish

Asset lifecycle management

Hardware procurement

End-user support

Educación

Associate's or Bachelor's degree in IT/CS

Herramientas

Zammad

Descripción del empleo

Celero Communications, Inc. is seeking an Argentina-based IT Help Desk Specialist to deliver day-to-day end-user support for the Argentina engineering team and the broader organization.

You’ll own tickets from intake to resolution and help build local IT processes, vendor relationships, and documentation. Required qualifications include 2+ years in IT support, Microsoft 365 administration experience, and fluency in English and Spanish.