Bilingual IT Help Desk Specialist — Argentina & US Timezones

Celero Communications, Inc.; Córdoba; Presencial; ARS 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Celero Communications, Inc. is seeking an Argentina-based IT Help Desk Support Specialist to provide day-to-day technical support for the Argentina engineering team and broader organization.

You will own end-user support end-to-end from ticket intake to resolution and help build local processes, vendor relationships, and documentation for sustainable support as the team grows. You will report to the IT Director and collaborate with a US-based IT organization across Help Desk, Infrastructure,

Formación

• 2+ years of IT help desk, service desk, or technical support experience.
• Hands-on Microsoft 365 administration including Entra ID, Intune, Exchange, SharePoint.
• Fluent in English and Spanish, written and verbal.
• Experience with hardware procurement, asset tracking, and lifecycle management.
• Strong troubleshooting skills and clear, patient communication with non-technical users.
• Comfortable overlapping with US Pacific/Eastern business hours.
• Proactive, self-directed on-ground IT presence for a growing regional team.

Responsabilidades

• Provide day-to-day IT end-user support from ticket intake to resolution.
• M365 administration across Intune, Entra ID, Exchange, SharePoint, and Defender.
• Triage and resolve Level 1 tickets; escalate to Infrastructure when needed.
• Procure laptops, monitors, docks, cameras, and other IT equipment for Argentina.
• Manage asset lifecycle, tagging, inventory, and Lenovo support when required.
• Handle onboarding/offboarding: accounts, equipment, and deactivation.
• MDM enrollment and policy application, including remote wipe on devices.
• Support Zoom Room hardware, displays, and audio equipment troubleshooting.
• Maintain SOPs, onboarding/offboarding checklists, and internal wiki content.
• Track software licenses and renewals for core SaaS tools.
• Promote security awareness: phishing reports, MFA enrollment, basic hygiene.
• Provide bilingual support and documentation in English and Spanish.
• Coordinate with Argentina-based vendors for procurement and shipping.
• Apply Argentina-specific data handling and device considerations to daily work.

Conocimientos

IT help desk experience

Microsoft 365 administration

Bilingual English/Spanish

Hardware procurement & asset mgmt

Troubleshooting & communication

US time overlap

Educación

Associate’s or Bachelor’s degree in Information Technology or equivalent

Herramientas

Zammad

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Descripción del empleo

Celero Communications, Inc. is seeking an Argentina-based IT Help Desk Support Specialist to provide day-to-day technical support for the Argentina engineering team and broader organization.

You will own end-user support end-to-end from ticket intake to resolution and help build local processes, vendor relationships, and documentation for sustainable support as the team grows. You will report to the IT Director and collaborate with a US-based IT organization across Help Desk, Infrastructure,