IT Help Desk

Celero Communications; Córdoba; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Celero Communications is hiring an Argentina-based IT Help Desk Support Specialist to provide day-to-day technical support for the Argentina engineering team and broader organization. You will own end-user support from ticket intake to resolution and help build local processes, vendor relationships, and documentation to scale IT support.

The role reports to the IT Director and collaborates with Celero's IT partner and a growing US-based IT organization covering Help Desk, Infrastructure,

Formación

• 2+ years in IT help desk, service desk or technical support
• Hands-on Microsoft 365 administration experience (Entra ID, Intune, Exchange, SharePoint)
• Fluent in English and Spanish (written and verbal)
• Experience with hardware procurement, asset tracking and device lifecycle management
• Strong troubleshooting skills and clear communication with non-technical users
• Comfortable overlapping US Pacific/Eastern hours
• Self-directed and on-the-ground IT presence for a growing regional team

Responsabilidades

• Provide end-to-end end-user support from ticket intake to resolution
• Administer M365 across Intune, Entra ID, Exchange, SharePoint and Defender
• Triage, prioritize and resolve Level 1 support tickets; escalate when needed
• Coordinate hardware procurement for Argentina team (laptops, monitors, docks, etc.)
• Manage asset lifecycle: tagging, inventory, and device enrollment
• Onboard/offboard: create accounts, deliver equipment, deactivate accounts
• Manage mobile device enrollment and security (Intune MDM)
• Provide AV support for Zoom Room hardware and displays
• Maintain SOPs, onboarding/offboarding checklists and internal wiki
• Track software licenses and renewals for SaaS tools
• Support security awareness initiatives and MFA enrollment
• Provide bilingual support and documentation in English and Spanish
• Coordinate with local vendors and ensure Argentina compliance

Conocimientos

M365 Administration

Bilingual English/Spanish

Troubleshooting

Documentation

Vendor coordination

Educación

Associate's or Bachelor's degree in IT/CS

Herramientas

Zammad

Wiki.js

Descripción del empleo

About The Role

Celero is hiring an Argentina-based IT Help Desk Support Specialist to provide day-to-day technical support for the company's growing Argentina engineering team, while also extending IT support coverage for the broader organization. This role owns end-user support end-to-end, from ticket intake through resolution, and helps build out the local processes, vendor relationships, and documentation that make IT support sustainable as the team grows. You'll report to the IT Director and work alongside Celero's existing IT support partner and, over time, a growing US-based IT organization spanning Help Desk, Infrastructure, Applications, and Security.

Key Responsibilities

• M365 Administration — support and administration across Intune, Entra ID, Exchange, OneDrive, SharePoint, and Defender
• Ticket Queue Management — triage, prioritize, and resolve Level 1 support tickets (password resets, VPN issues, performance/disk issues, conference room/AV issues), escalating to Infrastructure when needed
• IT Procurement — ordering and coordinating laptops, monitors, docks, cameras, keyboards/mice, cables, and printer supplies for the Argentina team
• Asset Lifecycle Management — asset tagging, inventory management, joining devices to the M365 tenant, and engaging Lenovo support as needed
• Onboarding & Offboarding — new-hire account creation (email, Zoom, Navan, Cadence OnCloud, Celero Cloud), welcome communications, equipment delivery, and account deactivation/equipment retrieval for departures
• Mobile Device Management — phone/tablet enrollment, Intune MDM policy application, remote wipe
• Conference Room / AV Support — day-to-day troubleshooting of Zoom Room hardware, displays, and audio equipment
• Knowledge Base & Documentation — maintaining SOPs, onboarding/offboarding checklists, and internal wiki content
• Software License Management — tracking seats and renewals for smaller SaaS tools, requesting new licenses
• End User Security Awareness — supporting phishing-report handling, basic security hygiene guidance, and MFA enrollment help
• Bilingual Support — handling support requests and documentation in both English and Spanish
• Local Vendor Coordination — managing Argentina-based equipment procurement and shipping relationships
• Local IT Compliance Awareness — applying Argentina-relevant data handling and device considerations to day-to-day support work

Required Qualifications

• 2+ years of experience in an IT help desk, service desk, or technical support role
• Hands-on experience with Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint, or similar)
• Fluent in both English and Spanish (written and verbal)
• Experience supporting hardware procurement, asset tracking, and device lifecycle management
• Strong troubleshooting skills and clear, patient communication with non-technical end users
• Comfortable working some hours that overlap with US Pacific/Eastern business hours
• Self-directed and comfortable being the on-the-ground IT presence for a growing regional team

Preferred Qualifications

• Experience supporting a fast-growing startup or scale-up environment
• Familiarity with ticketing systems such as Zammad
• Exposure to engineering or semiconductor company environments
• Experience with Wiki.js or similar documentation platforms
• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience