Bilingual Intake & Referral Coordinator (Remote)

ClearDesk; Argentina; A distancia; ARS 46.120.000 - 83.017.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fair pay

Prepaid HMO

Tools and training

Recognition

Supportive culture

Descripción de la vacante

ClearDesk is seeking a Bilingual Intake and Referral Coordinator to serve as the first point of contact for patient referrals and inquiries in a remote, fast-paced healthcare environment. You will verify documentation, assess eligibility, obtain authorizations, and schedule intake with nurses and field staff, primarily supporting Spanish-speaking patients.

You’ll thrive on bringing order to a busy inbox, coordinating with the authorization team, and maintaining organized records while delivering

Formación

• Fluent in English and Spanish with strong verbal and written communication in both languages.
• Excellent organizational skills with ability to triage and prioritize referrals.
• Strong communication and collaborative approach with team members.
• Willingness to work on a US time zone schedule.

Responsabilidades

• Serve as the first point of contact for incoming patient referrals and inquiries.
• Answer and manage incoming calls from current and prospective members.
• Triage referrals to determine documentation requirements.
• Verify patient eligibility and ensure proper authorization is in place.
• Coordinate with the authorization team to keep workflows running smoothly.
• Schedule intake appointments with nurses and field staff.
• Communicate with Spanish-speaking patients warmly and professionally.
• Collaborate with nurses and off-site team members via messaging tools.
• Maintain organized records and follow established workflows.
• Escalate concerns promptly when additional support is needed.

Conocimientos

Bilingual English/Spanish

Organizational skills

Communication skills

Team collaboration

US time zone availability

Descripción del empleo

ClearDesk is seeking a Bilingual Intake and Referral Coordinator to serve as the first point of contact for patient referrals and inquiries in a remote, fast-paced healthcare environment. You will verify documentation, assess eligibility, obtain authorizations, and schedule intake with nurses and field staff, primarily supporting Spanish-speaking patients.

You’ll thrive on bringing order to a busy inbox, coordinating with the authorization team, and maintaining organized records while delivering