Bilingual Healthcare Support Specialist (EN/ES) - Remote

ClearDesk; Argentine; À distance; ARS 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

We pay you fairly and on time

prepaid HMO coverage

Tools, training and feedback

Résumé du poste

ClearDesk is seeking a bilingual Customer Service Representative to manage patient referrals and inquiries in English and Spanish. You will verify documentation, confirm eligibility, coordinate with the authorization team, and schedule intake with nurses and field staff, all while maintaining precise records and clear communication.

This remote role supports US time zones. You will interact with Spanish-speaking patients, triage priorities, and ensure referrals are processed without slips,

Qualifications

• Fluent in English and Spanish with strong written and verbal communication.
• Excellent organizational skills with the ability to triage and prioritize referrals.

Responsabilités

• Serve as the first point of contact for patient referrals and inquiries.
• Answer and manage incoming calls from members.
• Triage referrals to verify documentation and eligibility.
• Coordinate with the authorization team to maintain workflow.
• Schedule intake appointments with nurses and staff.
• Communicate with Spanish-speaking patients warmly and professionally.
• Maintain organized records and follow established workflows.

Connaissances

Bilingual English/Spanish

Organizational skills

Strong communication

Customer service

Scheduling

Proactive follow-through

Outils

Internal systems

CRM tools

Description du poste

ClearDesk is seeking a bilingual Customer Service Representative to manage patient referrals and inquiries in English and Spanish. You will verify documentation, confirm eligibility, coordinate with the authorization team, and schedule intake with nurses and field staff, all while maintaining precise records and clear communication.

This remote role supports US time zones. You will interact with Spanish-speaking patients, triage priorities, and ensure referrals are processed without slips,