B2B Client Support Specialist — Remote & Impactful

The Global Talent Co.; Municipio de Esquel; Presencial; ARS 62.414.551 - 98.080.009; Jornada completa

Descripción de la vacante

The Global Talent Co. is hiring a Client Support Specialist (B2B) for remote work from Argentina. You will support business clients, manage tickets, handle order and account questions, and collaborate with cross-functional teams to ensure a seamless customer experience.

Ideal candidates have 3+ years in client support, exceptional written English, and strong problem-solving and organizational skills. The role emphasizes ownership, proactive communication, and adherence to SLAs in a fast-paced

Formación

• 3+ years in client or customer support roles.
• Experience with high-volume inquiries via email, chat, and ticket systems.
• Excellent written English and strong professional communication.

Responsabilidades

• Manage high-volume customer inquiries across email, live chat, and ticket platforms.
• Resolve customer requests while meeting SLA and quality expectations.
• Document customer interactions and maintain detailed ticket records.
• Prioritize requests based on urgency and business impact.
• Own cases from initial contact to final resolution and keep clients informed.

Conocimientos

Problem solving

Customer ownership mindset

Attention to detail

Strong written English

Organizational skills

Multitasking

Independent in remote work

Herramientas

HubSpot

Salesforce

Zoho

Microsoft Dynamics

Zendesk

Intercom

Freshdesk

Gorgias

ServiceNow

Jira Service Management

Descripción del empleo

The Global Talent Co. is hiring a Client Support Specialist (B2B) for remote work from Argentina. You will support business clients, manage tickets, handle order and account questions, and collaborate with cross-functional teams to ensure a seamless customer experience.

Ideal candidates have 3+ years in client support, exceptional written English, and strong problem-solving and organizational skills. The role emphasizes ownership, proactive communication, and adherence to SLAs in a fast-paced