AI-Enabled IT Support & AV Specialist (Hybrid)

Webflow; Argentina; Hybrid; ARS 68,366,000 - 91,155,000; Full time

Benefits offered by this job

Equity (RSUs)

Health coverage

Parental leave

Flexible vacation

Mental health resources

401(k) with employer match

Wellness stipends

WIN bonus program

Job summary

Webflow is seeking an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You will be the first line of support for employees, resolving tickets through our AI-powered help desk tooling and owning technology that keeps the office running.

This hybrid, full-time role reports to the Senior Director of Information Technology and involves occasional travel to other offices and on-site event support.

Qualifications

• 2-4 years of hands-on experience with help desk ticketing systems.
• Skilled in using AI-powered tools to work efficiently such as MM&MM.
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events.
• Comfortable troubleshooting macOS environments.
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement.
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs.
• Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

Responsibilities

• Be the hands-on technical presence in the Buenos Aires office, serving as the first line of support for employees.
• Resolve tickets through the help desk and own office technology operations.
• Collaborate with Workplace Experience for on-site builds or modifications.
• Support audiovisual setups for meetings and events when needed.

Job description

Webflow is seeking an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You will be the first line of support for employees, resolving tickets through our AI-powered help desk tooling and owning technology that keeps the office running.

This hybrid, full-time role reports to the Senior Director of Information Technology and involves occasional travel to other offices and on-site event support.