AI-Driven SRE Manager: Reliability, Strategy & Growth

JPMorgan Chase; Buenos Aires; On-site; ARS 184,482,000 - 276,723,000; Full time

Job summary

JPMorganChase in Buenos Aires seeks a Manager of Site Reliability Engineering to lead a team within Global Research. You will translate product availability targets into SLIs/SLAs and manage budgets, driving reliability through designs and existing solutions while aligning with stakeholders.

The role emphasizes coaching, cross-functional collaboration, and adoption of enterprise AI capabilities to accelerate reliable delivery and maintain security and auditability across services.

Qualifications

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
• Drive the adoption of site reliability culture and practices within a team.
• Has experience leading small teams of technologists and managing projects.
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net.

Responsibilities

• Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity.
• Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency, with human-in-the-loop validation and appropriate handling of sensitive data.
• Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices.
• Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies.
• Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders.
• Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans.
• Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
• Demonstrates personal and professional resilience, navigating difficult situations with composure and tact.

Skills

Site reliability engineering

Coaching & mentoring

AI adoption

Stakeholder alignment

Service level objectives

Error budgets

Security best practices

Tools

Python

Java/Spring Boot

.NET

Job description

JPMorganChase in Buenos Aires seeks a Manager of Site Reliability Engineering to lead a team within Global Research. You will translate product availability targets into SLIs/SLAs and manage budgets, driving reliability through designs and existing solutions while aligning with stakeholders.

The role emphasizes coaching, cross-functional collaboration, and adoption of enterprise AI capabilities to accelerate reliable delivery and maintain security and auditability across services.