Senior SRE Manager—AI-Driven Reliability

JP Morgan Chase; Buenos Aires; On-site; ARS 2,000,000 - 4,000,000; Full time

Job summary

JPMorganChase is seeking a Manager of Site Reliability Engineering within Global Research to oversee daily team activities, translate availability targets into SLIs/SLOs, and enforce error budgets. You will design and leverage solutions to deliver reliable services and influence organizational strategy.

You will mentor engineers, drive AI-enabled reliability practices, and promote a culture of resiliency and auditability across cross-functional partners.

Qualifications

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
• Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
• You can demonstrate how to drive the adoption of site reliability culture and practices within a team
• Has experience leading small teams of technologists and managing projects
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net

Responsibilities

• Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity
• Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (e.g., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data.
• Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices
• Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies
• Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders
• Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans
• Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
• Demonstrates personal and professional resilience, navigating difficult situations with composure and tact

Skills

Leadership

Site Reliability

AI in ops

Python

Java/Spring Boot

.NET

Incident management

Toil reduction

Tools

CI/CD tooling

Containers

Kubernetes

Job description

JPMorganChase is seeking a Manager of Site Reliability Engineering within Global Research to oversee daily team activities, translate availability targets into SLIs/SLOs, and enforce error budgets. You will design and leverage solutions to deliver reliable services and influence organizational strategy.

You will mentor engineers, drive AI-enabled reliability practices, and promote a culture of resiliency and auditability across cross-functional partners.