SRE Manager: AI-Driven Reliability & Platform Leadership

JP Morgan Chase; Buenos Aires; On-site; ARS 2,400,000 - 4,200,000; Full time

Job summary

Join JPMorganChase as a Manager of Site Reliability Engineering in Global Research. You will lead a team to translate availability targets into SLIs/SLOs, enforce error budgets, and drive reliability improvements across products and services.

You will collaborate with stakeholders, design scalable solutions, and promote knowledge sharing within the technology community. You will oversee adoption of enterprise AI capabilities for reliability workflows with careful validation, while mentoring

Qualifications

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
• Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
• You can demonstrate how to drive the adoption of site reliability culture and practices within a team.
• Has experience leading small teams of technologists and managing projects.
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net

Responsibilities

• Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity.
• Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (e.g., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data.
• Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices.
• Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies.
• Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders.
• Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans.
• Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
• Demonstrates personal and professional resilience, navigating difficult situations with composure and tact

Skills

Python

Java/Spring Boot

.Net

Reliability engineering

Coaching/mentoring

AI in reliability

Team leadership

Tools

Kubernetes

CI/CD tooling

Job description

Join JPMorganChase as a Manager of Site Reliability Engineering in Global Research. You will lead a team to translate availability targets into SLIs/SLOs, enforce error budgets, and drive reliability improvements across products and services.

You will collaborate with stakeholders, design scalable solutions, and promote knowledge sharing within the technology community. You will oversee adoption of enterprise AI capabilities for reliability workflows with careful validation, while mentoring