Lead SRE - Research

JPMorgan Chase & Co.; Buenos Aires; On-site; ARS 3,200,000 - 7,500,000; Full time

Job summary

JPMorganChase is seeking a Manager of Site Reliability Engineering within Global Research. You will oversee a team, translate availability targets into SLIs/SLOs, and enforce error budgets while guiding design choices and leveraging enterprise AI capabilities for reliability.

You will influence strategy, work with stakeholders, and drive adoption of best practices across projects, ensuring security and auditability in delivery.

Qualifications

• Formal training or certification in site reliability engineering concepts.
• Proven coaching and mentoring experience.
• Ability to set team-level expectations for reviewing AI-assisted recommendations.

Responsibilities

• Oversee daily team activities and align priorities with team goals.
• Translate availability targets into SLIs and SLOs with error budgets.
• Influence enterprise AI adoption to improve reliability and efficiency.
• Educate product owners and developers on SLOs, SLIs, and error budgets.

Skills

SRE leadership

Coaching & mentoring

Reliability engineering

AI capabilities

Python

Java/Spring Boot

Security & auditability

Education

SRE certification

Job description

Join JPMorganChase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.

As a Manager of Site Reliability Engineering at JPMorganChase within Global Research, you oversee your team’s daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization’s strategy and contribute to overall planning.

Job responsibilities

Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data. Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes. Demonstrates personal and professional resilience, navigating difficult situations with composure and tact

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience. Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity. Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes. You can demonstrate how to drive the adoption of site reliability culture and practices within a team Has experience leading small teams of technologists and managing projects Proficient in at least one programming language such as Python, Java/Spring Boot, .Net

Preferred qualifications, capabilities, and skills

Proficient knowledge of software applications and technical processes within a given technical discipline (., Cloud, AI, Android, Proficient with continuous integration and continuous delivery tooling Experience with container and container orchestration and troubleshooting common networking technologies and issues