Academic Success Specialist — Higher Education Partnerships

JoVE; Argentina; Presencial; ARS 62.525.000 - 80.389.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global collaboration

Promotion from within

Descripción de la vacante

JoVE is seeking a Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses, improving teaching outcomes and student success. You'll play a key role in ensuring users gain maximum value from their JoVE subscription.

This role involves daily outreach to faculty, product awareness sessions, university seminars, and supporting renewals, with opportunities to present at conferences and collaborate with global teams.

Formación

• Master's degree or PhD in Life Science fields.
• Experience in science communications or academic outreach.
• Fluent English communication.
• Knowledge of education trends in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal and remote relationship-building skills.
• Experience in networking via cold calling preferred.

Responsabilidades

• Conduct daily outreach to Faculty to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at exhibits, conferences, university seminars and workshops, and onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Conocimientos

Science communications

English fluency

Interpersonal skills

Remote relationship-building

Cold calling experience

Educación

Master's or PhD in Life Science

Descripción del empleo

JoVE is seeking a Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses, improving teaching outcomes and student success. You'll play a key role in ensuring users gain maximum value from their JoVE subscription.

This role involves daily outreach to faculty, product awareness sessions, university seminars, and supporting renewals, with opportunities to present at conferences and collaborate with global teams.