Customer Success Specialist NA

JoVE; Argentina; Presencial; ARS 62.525.000 - 80.389.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global collaboration

Promotion from within

Descripción de la vacante

JoVE is seeking a Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses, improving teaching outcomes and student success. You'll play a key role in ensuring users gain maximum value from their JoVE subscription.

This role involves daily outreach to faculty, product awareness sessions, university seminars, and supporting renewals, with opportunities to present at conferences and collaborate with global teams.

Formación

• Master's degree or PhD in Life Science fields.
• Experience in science communications or academic outreach.
• Fluent English communication.
• Knowledge of education trends in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal and remote relationship-building skills.
• Experience in networking via cold calling preferred.

Responsabilidades

• Conduct daily outreach to Faculty to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at exhibits, conferences, university seminars and workshops, and onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Conocimientos

Science communications

English fluency

Interpersonal skills

Remote relationship-building

Cold calling experience

Educación

Master's or PhD in Life Science

Descripción del empleo

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Please share your resume in English.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Benefits

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.