LATAM Customer Support Specialist – Science Platform

JoVE; Argentina; A distancia; ARS 27.178.000 - 45.297.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global teams

Promotion from within

Descripción de la vacante

JoVE is seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and guide clients through any technical issue they might encounter.

If you are an energetic self-starter with a basic technical background and excellent communication skills, we want to talk to you. This role demands a flexible schedule and strong problem-solving abilities.

Formación

• Bachelor’s degree and 2+ years in customer support, ideally for a digital platform.
• Proficient with ticketing tools (Zendesk, Jira, Salesforce) and fluent English communication.
• Clear ability to explain technical issues to non-technical customers and to analyze problems.
• Willingness to work a flexible, 24/7 schedule as part of a global support team.

Responsabilidades

• Handle a large volume of incoming tickets and provide timely, accurate responses.
• Troubleshoot product issues and guide customers through solutions.
• Triage requests to appropriate teams and maintain records of interactions.
• Build relationships with customers and ensure follow-up until resolution.

Conocimientos

Customer support experience

English communication

Analytical ability

Attention to detail

Flexible scheduling

Technical/diagnostic ability

Educación

Bachelor's degree

Herramientas

Zendesk

Jira

Salesforce

Descripción del empleo

JoVE is seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and guide clients through any technical issue they might encounter.

If you are an energetic self-starter with a basic technical background and excellent communication skills, we want to talk to you. This role demands a flexible schedule and strong problem-solving abilities.