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Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
Zusammenfassung
A luxury hotel chain is seeking a Guest Experience Supervisor for its new LXR Eastern Mangroves Abu Dhabi location. This role involves overseeing Guest Experience operations, managing pre-arrival communications, and training the Guest Experience team. The ideal candidate has previous luxury hotel experience, strong leadership skills, and a passion for exceptional guest service. Fluency in English is essential, and knowledge of additional languages is beneficial. This is an exciting opportunity to contribute to a premier hotel pre-opening environment.
Qualifikationen
- Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
- Passion for creating meaningful guest connections.
- Fluency in English is essential; additional languages are an advantage.
Aufgaben
- Oversee daily Guest Experience operations, ensuring seamless coordination.
- Manage pre‑arrival communications and special requests.
- Handle VIP and repeat guest recognition programs.
- Train, coach, and motivate the Guest Experience team.
- Analyze guest feedback and implement service improvements.
Kenntnisse
Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
HOT0C5A2
LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran Eastern Mangroves District, UAE
At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection – a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre‑arrival, in‑stay, and post‑stay service – ensuring every interaction reflects the essence of LXR luxury.
- Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
- Manage pre‑arrival communications and special requests, anticipating guest needs.
- Handle VIP and repeat guest recognition programs with attention to detail and discretion.
- Train, coach, and motivate the team to maintain LXR service standards.
- Analyze guest feedback, implement service improvements, and celebrate success stories.
- Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
- A genuine passion for creating meaningful guest connections.
- Excellent communication, problem‑solving, and organizational skills.
- Strong presence, emotional intelligence, and the ability to lead by example.
- Fluency in English is essential; additional languages are an advantage.
Guest Services, Operations, and Front Office
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.