Shift Supervisor-Jobs in Vereinigte Arabische Emirate

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.

We are hiring a Team Lead – Fraud to lead and grow the fraud analyst team in Dubai and strengthen NymCard’s first line of defence across card issuing and transaction systems. You will own detection strategy and rule tuning, shape the monitoring workflow, and drive a disciplined operating cadence that balances fraud loss, approval rates, and false positives. You will be the point of contact during fraud events, running incident response and clear communications while partnering with Risk, Compliance, Chargebacks, Customer Support, Product, and Engineering.

Day to day you will review trends and MOs, direct case investigations, and translate insights into rule changes, playbooks, and training. You will maintain quality controls on alert handling and case write-ups, ensure evidence is audit-ready, and coordinate with schemes and partners when needed. Success in this role looks like stable KPIs, quick containment during spikes, and a team that executes consistently with clean documentation and predictable handovers.

• Lead and develop the analyst team: Onboarding, training, coaching, roster planning, and performance feedback
• Perform daily monitoring and investigation of cases, and conduct daily supervisory reviews of transactions.
• Own detection rules and workflow design across risk engines and case tools; Investigate fraudulent incidents and fine‑tune rules hit target loss and approval rates
• Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA); publish a simple weekly pack
• Oversee real‑time monitoring and investigations; review high‑risk cases and confirm actions to approve, block, freeze, or elevate
• Run incident response for fraud spikes: contain, communicate, coordinate owners, and verify fixes; document post‑incident actions
• Maintain playbooks, runbooks, and training; drive case quality reviews and feedback loops
• Identify and track emerging trends (mule activity, test transactions, compromised BINs) and recommend control changes
• Partner with Chargebacks on dispute drivers; align evidence standards, prevention actions, and reconcile fraud losses with charge‑back recoveries.
• Work with Product and Engineering to improve platform logic, signals, and coverage; validate changes before release
• Coordinate with Risk and Compliance on policy alignment and audit requests; keep evidence and approvals organised
• Support scheme and partner engagements when required; ensure alignment with Visa and Mastercard expectations
• Contribute to capacity planning and rota for 24/7 coverage; ensure handovers are clear and timely
• Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly).
• Develop and maintain SOPs, policies, procedures, and SLAs.
• Monitor any alerts of suspected compromised cards received from card scheme Visa/Master cards.
• Perform CPP (Common points of purchase) when it is required.

• 6 to 9 years in card fraud risk, monitoring, or investigations, with 2 plus years leading analysts or a squad lead function
• Strong understanding of fraud signals, behaviour analysis, chargebacks, Central bank regulation and Visa/Mastercard rules in MENA
• Hands‑on with fraud platforms, rule engines, and case management, and comfortable reviewing evidence and writing clear case narratives
• Data‑driven mindset; able to use Excel or a BI tool (and ideally basic SQL) for trends, KPIs, and decision support
• Solid incident communication; concise updates with impact, actions, and next checkpoints
• High attention to detail, clean documentation habits, and a calm, decisive approach under pressure
• Fluent in English; Arabic is a plus
• Willing to participate in a rotation that can include nights, weekends, or holidays

• Hybrid working model: In‑office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.
• Ownership and growth: Small teams and direct access to decision makers. End‑to‑end responsibility for your area, support for certifications and learning, and progression based on outcomes.
• Cross‑border exposure: Work with clients and partners across MENA and beyond. Gain hands‑on experience with schemes, banks, and regulators, and broaden your domain expertise.
• Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.