About the Role
You ll lead ServiceNow projects for high-profile clients across the Middle East.
From planning to go live, you ll own the full project lifecycle, driving timelines, managing stakeholders, mitigating risks, and ensuring exceptional delivery.
You ll work closely with technical teams, delivery leads, and customers to keep everything on track.
What You ll Be Doing
Full lifecycle management of ServiceNow implementations and upgrades
Acting as the primary point of contact for client stakeholders
Leading project planning, timelines, risk management, and status reporting
Ensuring alignment between client expectations, delivery scope, and resourcing
Collaborating closely with technical architects and delivery consultants
Managing scope changes and escalating issues appropriately
Supporting customer satisfaction and adoption throughout the project lifecycle
What We re Looking For
Fluent Arabic speaker (written and verbal)
Proven experience delivering ServiceNow projects this is essential
Strong stakeholder management skills across business and IT teams
Ability to manage multiple workstreams and fast-paced enterprise environments
Excellent documentation, planning, and reporting skills
PMP or PRINCE2 certification a plus, but not a substitute for hands-on SN experience
ServiceNow certifications (PM, ITSM, HRSD, or other modules) highly desirable
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