Retail Supervisor jobs in Canada

Job summary

A leading UAE banking institution is seeking a Senior Team Leader for Business Support Services to oversee customer credit facilities and enhance client interactions. The ideal candidate has over 5 years of Corporate Banking experience, strong management and communication skills. Responsibilities include leading the credit process, reviewing compliance, and improving customer service metrics. Candidates should have expertise in statistical analysis and proficiency in Microsoft Office applications. This role offers an opportunity to impact client satisfaction significantly.

Qualifications

• At least 5 years of experience in Corporate Banking or similar supporting functions.
• Experienced in credit memos or basic credit applications.
• Core knowledge of Banking systems and products.

Responsibilities

• Lead the customer credit facility and improve customer experience.
• Review compliance with Bank procedures for maintenance requests.
• Analyze service metrics to improve customer satisfaction.
• Foster client education on self-service channels.
• Draft complex credit memos for existing clients.
• Oversee information gathering for clients' financial analysis.
• Support technical operations during the credit process.