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Guest Service Manager - Front Office
Job summary
A leading hospitality firm is seeking a Guest Services Manager to manage Guest Services operations, ensuring exceptional guest experiences and financial profitability. The role includes overseeing daily operations, managing team performance, and ensuring adherence to quality standards. Candidates should be passionate about hospitality and demonstrate strong leadership and teamwork skills. This full-time position is based in Ras Al Khaimah, United Arab Emirates, and offers an opportunity to work in a vibrant hospitality environment.
Qualifications
- Passionate about delivering exceptional guest experiences in hospitality.
- Ability to manage multiple tasks effectively.
Responsibilities
- Manage all Guest Service operations including guest luggage and package delivery.
- Oversee daily operations in Guest Services departments.
- Monitor and develop team member performance.
- Recruit, interview and train team members.
Guest Services Manager is responsible for managing the Guest Services operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
- Manage all Guest Service operations to include guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
- Oversee daily operations in all Guest Services departments.
- Manage administrative projects and ensure adherence to established quality standards.
- Monitor and develop team member performance including supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Recruit, interview and train team members.
Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline.
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hampton by Hilton Marjan Island
Full-time
Hampton by Hilton
Guest Services, Operations, and Front Office
- Role Level: Mid-Level
- Work Type: Full-Time
- Country: United Arab Emirates
- City: Ras Al Khaimah
- Company Website: http://stories.hilton.com
- Job Function: Others
- Company Industry / Sector: Hospitality
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.