Quality Assurance jobs in United States
Restaurant Reservations Agent (Arabic Speaker)
Marriott Hotels Resorts
SuccessFactors Consultant - Talent Modules - 6 Months contract
Müller`s Solutions
Quality Assurance Lead - Translations & Compliance
Valiant Integrated Services
Fraud Investigator / Forensic Investigator
Corporate Research and Investigations Limited
Discover more opportunities than anywhere else. Find more jobs nowSenior Roadway Quality Inspector
SNC-Lavalin Fayez Engineering
Inspector -Civil
SNC-Lavalin Fayez Engineering
Cost Estimation & Civil Works Planning Manager (Scheduling)
Hill International
Connect with headhunters to apply for similar jobsCivil QA/QC Manager & Lead Auditor
Experts Plus Recruitment Services
Head of Dormitory Section - رئيس قسم السكن الداخلي
University of Khorfakkan
Inventory & Quality Assurance Clerk
Marriott Hotels Resorts
Restaurant Reservations Agent (Arabic Speaker)
Job summary
A leading hotel chain in Dubai seeks a Reservation Agent to manage guest reservations and inquiries. This role involves processing requests and providing excellent customer service while adhering to company policies. Ideal candidates should have a high school diploma. The position does not require prior experience, promoting equal opportunity in a diverse working environment.
Qualifications
- No related work experience required.
- No supervisory experience needed.
- No special license or certification required.
Responsibilities
- Process reservation requests and changes via various methods.
- Explain rates and cancellation policies to guests.
- Maintain confidentiality of proprietary information.
Education
Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Unclear Seniority
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.