Hostess jobs in Canada

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Operational Excellence:

• Oversee and optimize all front office functions, including reception, concierge, guest relations, switchboard, valet, and bell services, ensuring seamless and flawless service delivery.
• Establish and maintain the highest standards of operational procedures and service protocols, consistently exceeding guest expectations.
• Implement and monitor quality control measures to ensure adherence to luxury service standards and brand guidelines.
• Drive continuous improvement initiatives to enhance efficiency, streamline workflows, and elevate the guest journey.
• Leverage technology and innovative solutions to enhance the guest experience and operational effectiveness.

Budget and Revenue Management:

• Develop and manage the annual front office budget, ensuring fiscal responsibility and maximizing profitability.
• Analyze revenue performance, identify opportunities for upselling and cross-selling, and implement strategies to optimize revenue generation.
• Monitor and control departmental expenses, ensuring cost-effectiveness without compromising service quality.
• Contribute to the hotel's overall revenue management strategy in collaboration with relevant departments.
• Prepare and present regular financial reports and performance analyses to senior management.

Strategic Leadership:

• Provide visionary leadership and strategic direction for the front office department, aligning with the hotel's overall vision and objectives.
• Develop and implement long-term strategic plans to enhance the front office's contribution to the hotel's success.
• Anticipate future trends in luxury hospitality and proactively adapt strategies to maintain a competitive edge.
• Foster a culture of innovation and continuous learning within the front office team.

Financial Expertise:

• Possess a strong understanding of financial principles and budgeting processes relevant to front office operations.
• Analyze financial data to identify trends, opportunities, and potential risks.
• Make data-driven decisions to optimize resource allocation and improve financial performance.
• Collaborate with the finance department on budget preparation, forecasting, and financial reporting.

Guest-Centric Experience:

• Champion a guest-centric culture throughout the front office team, ensuring a personalized and memorable experience for every guest.
• Implement and monitor guest feedback mechanisms, proactively addressing concerns and continuously seeking opportunities to enhance guest satisfaction.
• Empower the team to anticipate and exceed guest needs and preferences.
• Cultivate strong relationships with VIP guests and ensure their unique requirements are met with meticulous attention.

Marketing and Branding Collaboration:

• Collaborate closely with the Sales & Marketing team to ensure alignment of front office operations with the hotel's marketing and branding strategies.
• Act as a brand ambassador, ensuring the front office team consistently reflects the hotel's image and values.
• Provide insights and feedback to the marketing team based on guest interactions and preferences.
• Support marketing initiatives and promotions through effective communication and execution within the front office.

Team Development:

• Recruit, mentor, and develop a high-performing front office team, fostering a culture of excellence, collaboration, and continuous growth.
• Provide ongoing training and coaching to enhance the skills and knowledge of team members.
• Conduct regular performance appraisals and provide constructive feedback to support individual and team development.
• Foster a positive and engaging work environment that attracts and retains top talent.

Sustainability Leadership:

• Champion and implement sustainability initiatives within the front office operations, aligning with the hotel's overall sustainability goals.
• Educate and engage the team in sustainable practices, promoting environmental awareness and responsibility.
• Identify and implement opportunities to reduce waste, conserve energy, and minimize the environmental impact of front office operations.

Crises and Contingency Planning:

• Develop and implement comprehensive crisis and contingency plans for various scenarios impacting the front office and guest experience.
• Lead the front office team in effectively managing and resolving crises with minimal disruption to guests and operations.
• Ensure the team is thoroughly trained on emergency procedures and protocols.

Global Trend Adaptation:

• Stay abreast of global trends in luxury hospitality, technology, and guest expectations.
• Proactively identify and implement relevant trends and innovations to enhance the guest experience and maintain a competitive edge.
• Adapt front office strategies and operations to cater to the evolving needs and preferences of a diverse global clientele.

Leadership and Diversity Inclusion:

• Foster a diverse and inclusive work environment where all team members feel valued, respected, and empowered.
• Lead by example, promoting a culture of inclusivity and equitable treatment.
• Champion diversity and inclusion initiatives within the front office team and contribute to the hotel's broader diversity and inclusion strategy.

• Demonstrated leadership experience in a comparable role within a Premium or Luxury Hotel Brand is essential
• Proven track record in team leadership with a strong emphasis on employee engagement and talent development
• Bachelor's degree in Hospitality Management or a related field is required; advanced degree is preferred
• Exemplary professional demeanor and appearance are mandatory
• Superior interpersonal skills and advanced problem-solving abilities are crucial
• Demonstrated ability to excel under pressure in a fast-paced environment is required
• Proven capacity to work cohesively and effectively as an integral part of a team
• Unwavering commitment to prioritizing guest needs while maintaining composure and courtesy at all times

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.