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Technical Support Engineer
Job summary
A leading technology company in Abu Dhabi is seeking a skilled Technical Support Engineer to provide high-quality technical support and ensure timely issue resolution. The ideal candidate will have over 3 years of experience, proficiency in troubleshooting hardware and software issues, and strong communication skills in both Arabic and English. The role requires guiding clients on system usage and proactively monitoring systems to prevent downtime, making it vital for delivering an excellent client experience.
Qualifications
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues and network configurations.
- Ability to explain technical concepts to non-technical clients.
Responsibilities
- Provide troubleshooting and support to customers for products/services.
- Act as the primary point of contact for technical inquiries.
- Accurately log customer issues and resolutions.
Skills
Education
Tools
We are seeking a skilled and customer-oriented Technical Support Engineer (Arabic and English Speaker) to join our team in Abu Dhabi. The ideal candidate will provide high-quality technical support, ensure timely issue resolution, and deliver an excellent client experience in a dynamic, client-facing environment.
- Provide advanced troubleshooting and support to customers for [product/services]. Resolve technical issues via phone, email, and remote access tools
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
- Accurately log customer issues and resolutions
- Assist with product setup, installation, and configuration for customers
- Guide clients on system usage, features, and best practices
- Work closely with engineering and product teams to resolve complex issues and relay product feedback
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime
- 3+ years of experience in technical support
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop)
- Strong communication skills and ability to explain technical concepts to non-technical clients
- Bachelor’s degree in Computer Science, Information Technology, or a related field
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.