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1,084

Field Service Engineer jobs in United States

Service Advisor and Warranty Coordinator Associate

MP DOMINIC AND CO

Dubai
On-site
AED 60,000 - 120,000
8 days ago
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Aircraft Battery Technician – Maintenance & Testing Pro

Air Arabia

Sharjah
On-site
AED 60,000 - 120,000
9 days ago

Automotive Diagnostics & Repair Technician

Aquarius Worldwide

Ras Al Khaimah
On-site
AED 60,000 - 120,000
9 days ago

Luxury Desert Resort Maintenance Technician

Luxury Collection

Dubai
On-site
AED 60,000 - 120,000
9 days ago

Facilities Sales Engineer – Maintenance & Client Solutions

THE TEAM BUILDERS

Abu Dhabi
On-site
AED 120,000 - 200,000
10 days ago
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Core Network Maintenance Technician

Jobskey Search and Selection

Dubai
On-site
AED 60,000 - 120,000
10 days ago

Electrical Technician - Maintenance

BESIX

Dubai
On-site
AED 60,000 - 120,000
10 days ago

MAINTENANCE ENGINEER - FITOUT

THE TEAM BUILDERS

Dubai
On-site
AED 100,000 - 130,000
10 days ago
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Elite Service Advisor: Fleet & Customer Care

AWR

Sharjah
On-site
AED 60,000 - 120,000
11 days ago

Service Advisor

AWR

Sharjah
On-site
AED 60,000 - 120,000
11 days ago

Hotel Maintenance Technician: Guest-Ready Repairs & Upkeep

Aloft

Dubai
On-site
AED 60,000 - 120,000
11 days ago

CNC Maintenance Engineer: On‑Call, Downtime‑Free Production

Micah Solutions

Dubai
On-site
AED 80,000 - 100,000
11 days ago

CNC Maintenance Engineer

Micah Solutions

Dubai
On-site
AED 80,000 - 100,000
11 days ago

EV & Hybrid Vehicle Repair Technician — Fix It Right

Robinson & Co (Singapore) Pte Ltd

United Arab Emirates
On-site
AED 60,000 - 80,000
12 days ago

Senior Automotive Diagnostic & Service Technician (UAE)

Robinson & Co (Singapore) Pte Ltd

United Arab Emirates
On-site
AED 120,000 - 200,000
12 days ago

Personal Service Technician | Al- Futtaim Automotive | Volvo

Robinson & Co (Singapore) Pte Ltd

United Arab Emirates
On-site
AED 120,000 - 200,000
12 days ago

Planned Maintenance Engineer

Boskalis

Abu Dhabi
On-site
AED 120,000 - 200,000
12 days ago

Pool & Garden Maintenance Technician

Deluxe Holiday Homes

Fujairah Emirate
On-site
AED 60,000 - 120,000
12 days ago

Aerospace Equipment Maintenance Engineer – TPM & CNC

Enova by Veolia

Abu Dhabi Emirate
On-site
AED 275,000 - 331,000
12 days ago

Equipment Maintenance Engineer

Enova by Veolia

Abu Dhabi Emirate
On-site
AED 275,000 - 331,000
12 days ago

Hotel Maintenance Technician – Guest-Focused

Marriott Hotels Resorts

Abu Dhabi
On-site
AED 60,000 - 120,000
12 days ago

Facilities Maintenance Technician - Laundry Systems

Washmen

Dubai
On-site
AED 60,000 - 120,000
12 days ago

GSE Planning Engineer: Maintenance & Reliability Lead

Etihad Airways

Abu Dhabi
On-site
AED 150,000 - 200,000
12 days ago

Graduate Simulator Maintenance Engineer Trainee

CAE

Dubai
On-site
AED 60,000 - 120,000
12 days ago

Hotel Plumbing Technician – Maintenance & Safety

Minor International

Dubai
On-site
AED 60,000 - 120,000
12 days ago
Service Advisor and Warranty Coordinator Associate
MP DOMINIC AND CO
Dubai
On-site
AED 60,000 - 120,000
Full time
8 days ago

Job summary

A marine service company in Dubai is seeking a dedicated customer service professional with experience in warranty claims management. The role involves serving as a primary contact for service product information and coordinating repairs. Ideal candidates will have a bachelor's degree, experience in the marine engine or automotive service industry, and proficiency in SAP ERP. Join us to deliver excellent service and ensure customer satisfaction in warranty-related inquiries.

Qualifications

  • Bachelor's degree in a related field.
  • Experience in the marine engine or automotive service industry.
  • Understanding of engine systems for troubleshooting and service advice.
  • Familiarity with Mercury Marine products and warranty procedures.
  • Proficiency with SAP ERP for service warranty and inventory management.

Responsibilities

  • Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
  • Manage and process warranty claims in compliance with company and manufacturer guidelines.
  • Verify warranty coverage and maintain accurate documentation of service history parts and repairs.
  • Collaborate with the technical team to assess validate and coordinate warranty repairs.
  • Schedule repair appointments monitor service timelines and provide customers with status updates.
  • Coordinate technician workload with the service department to maximize efficiency.
  • Assist customers with parts identification and ordering ensuring correct components are provided.
  • Work with inventory staff to ensure parts availability for service and warranty needs.
  • Prepare and deliver detailed operations reports on service activity warranty claims and customer feedback to management.
  • Stay current on latest engine technologies and product specifications to give accurate service advice.
  • Work closely with technical staff to ensure accurate diagnoses and service recommendations.

Skills

Customer service management
Warranty claims processing
Documentation accuracy
Technical collaboration
Parts identification
Inventory management
Service reporting

Education

Bachelor's degree in a related field

Tools

SAP ERP
Job description
Job Summary
  • Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
  • Manage and process warranty claims in compliance with company and manufacturer guidelines.
  • Verify warranty coverage and maintain accurate documentation of service history parts and repairs.
  • Collaborate with the technical team to assess validate and coordinate warranty repairs.
  • Schedule repair appointments monitor service timelines and provide customers with status updates.
  • Coordinate technician workload with the service department to maximize efficiency.
  • Assist customers with parts identification and ordering ensuring correct components are provided.
  • Work with inventory staff to ensure parts availability for service and warranty needs.
  • Prepare and deliver detailed operations reports on service activity warranty claims and customer feedback to management.
  • Stay current on latest engine technologies and product specifications to give accurate service advice.
  • Work closely with technical staff to ensure accurate diagnoses and service recommendations.
Minimum Qualifications
  • Bachelors degree in a related field.
  • Experience in marine engine or automotive service industry.
  • Understanding of engine systems for troubleshooting and service advice.
  • Familiarity with Mercury Marine products and warranty procedures.
  • Proficiency with SAP ERP for service warranty and inventory management.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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