Field Service Engineer jobs in United States

Job summary

A marine service company in Dubai is seeking a dedicated customer service professional with experience in warranty claims management. The role involves serving as a primary contact for service product information and coordinating repairs. Ideal candidates will have a bachelor's degree, experience in the marine engine or automotive service industry, and proficiency in SAP ERP. Join us to deliver excellent service and ensure customer satisfaction in warranty-related inquiries.

Qualifications

• Bachelor's degree in a related field.
• Experience in the marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.
• Proficiency with SAP ERP for service warranty and inventory management.

Responsibilities

• Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
• Manage and process warranty claims in compliance with company and manufacturer guidelines.
• Verify warranty coverage and maintain accurate documentation of service history parts and repairs.
• Collaborate with the technical team to assess validate and coordinate warranty repairs.
• Schedule repair appointments monitor service timelines and provide customers with status updates.
• Coordinate technician workload with the service department to maximize efficiency.
• Assist customers with parts identification and ordering ensuring correct components are provided.
• Work with inventory staff to ensure parts availability for service and warranty needs.
• Prepare and deliver detailed operations reports on service activity warranty claims and customer feedback to management.
• Stay current on latest engine technologies and product specifications to give accurate service advice.
• Work closely with technical staff to ensure accurate diagnoses and service recommendations.