Service Advisor and Warranty Coordinator Associate

MP DOMINIC AND CO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A marine service company in Dubai is seeking a dedicated customer service professional with experience in warranty claims management. The role involves serving as a primary contact for service product information and coordinating repairs. Ideal candidates will have a bachelor's degree, experience in the marine engine or automotive service industry, and proficiency in SAP ERP. Join us to deliver excellent service and ensure customer satisfaction in warranty-related inquiries.

Qualifications

• Bachelor's degree in a related field.
• Experience in the marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.
• Proficiency with SAP ERP for service warranty and inventory management.

Responsibilities

• Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
• Manage and process warranty claims in compliance with company and manufacturer guidelines.
• Verify warranty coverage and maintain accurate documentation of service history parts and repairs.
• Collaborate with the technical team to assess validate and coordinate warranty repairs.
• Schedule repair appointments monitor service timelines and provide customers with status updates.
• Coordinate technician workload with the service department to maximize efficiency.
• Assist customers with parts identification and ordering ensuring correct components are provided.
• Work with inventory staff to ensure parts availability for service and warranty needs.
• Prepare and deliver detailed operations reports on service activity warranty claims and customer feedback to management.
• Stay current on latest engine technologies and product specifications to give accurate service advice.
• Work closely with technical staff to ensure accurate diagnoses and service recommendations.

Skills

Customer service management

Warranty claims processing

Documentation accuracy

Technical collaboration

Parts identification

Inventory management

Service reporting

Education

Bachelor's degree in a related field

Tools

SAP ERP

Job description

Job Summary

• Serve as the primary point of contact for customers regarding service product information and warranty inquiries.
• Manage and process warranty claims in compliance with company and manufacturer guidelines.
• Verify warranty coverage and maintain accurate documentation of service history parts and repairs.
• Collaborate with the technical team to assess validate and coordinate warranty repairs.
• Schedule repair appointments monitor service timelines and provide customers with status updates.
• Coordinate technician workload with the service department to maximize efficiency.
• Assist customers with parts identification and ordering ensuring correct components are provided.
• Work with inventory staff to ensure parts availability for service and warranty needs.
• Prepare and deliver detailed operations reports on service activity warranty claims and customer feedback to management.
• Stay current on latest engine technologies and product specifications to give accurate service advice.
• Work closely with technical staff to ensure accurate diagnoses and service recommendations.

Minimum Qualifications

• Bachelors degree in a related field.
• Experience in marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.
• Proficiency with SAP ERP for service warranty and inventory management.