Customer Care Representative jobs in United States

Key Job Responsibilities

Revenue Generation

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilising Encore’s sales process and methodology.

• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.

• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.

• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.

• Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences.

• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.

• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.

• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.

• Ensure all known opportunities are in CRM and completely accurate and updated at all times.

• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.

• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.

• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.