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Customer Experience Specialist
Résumé du poste
A leading automotive export company in Dubai is seeking an experienced customer service representative to manage inquiries and enhance customer satisfaction. The ideal candidate will have 23 years of experience in customer service, with a strong focus on communication, problem-solving, and relationship building. Responsibilities include acting as the main point of contact for customers, resolving issues, and maintaining records in CRM systems. This role offers the opportunity to improve customer experiences and drive repeat business.
Qualifications
- 23 years in customer service or client relations, preferably in automotive export or logistics.
- Professional, empathetic, and proactive attitude.
- Detail-oriented with strong organizational skills.
Responsabilités
- Act as main contact for customer inquiries and requests.
- Ensure smooth customer journey from engagement to delivery.
- Resolve customer issues promptly and effectively.
- Proactively follow up with customers to assess experience.
- Maintain detailed records in CRM systems.
Connaissances
- Act as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).
- Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
- Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.
- Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
- Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.
- Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.
- Develop strategies to strengthen existing relationships and encourage repeat business.
- Analyze customer feedback and present insights to management for continuous improvement initiatives.
- Experience: 23 years in customer service client relations or a similar role (experience in automotive export or logistics is a plus).
- Skills:
- Strong communication and interpersonal abilities.
- Problem-solving mindset with a customer-first approach.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- Qualities:
- Professional empathetic and proactive attitude.
- Detail-oriented with strong organizational skills.
- Capable of building rapport and maintaining long-term professional relationships.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.