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IT Helpdesk Technician: Fast L1 Support for Windows & Mac
Résumé du poste
A leading IT service firm in Dubai is seeking a skilled IT Helpdesk Technician to provide technical support and troubleshoot system issues. The ideal candidate will have strong knowledge of hardware and software troubleshooting, excellent customer-support skills, and experience managing user accounts in Active Directory / O365. Responsibilities include first-level support for various devices, monitoring IT support tickets, and ensuring proper documentation. Interested candidates can send their CV to the provided email.
Qualifications
- Strong knowledge of hardware/software troubleshooting.
- Experience in providing first-level technical support.
- Ability to manage user accounts in Active Directory / O365.
Responsabilités
- Provide first-level technical support for laptops, desktops, printers, and network devices.
- Troubleshoot hardware, software, and network issues via phone, email, or remote access.
- Monitor and respond to IT support tickets (L1 support).
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.