Workshop Planner - Automotive Aftersales
AlFuttaim
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Job summary
Al-Futtaim in Dubai seeks a Workshop Planner to coordinate daily workshop activities, allocate jobs to technicians, and monitor progress to ensure timely vehicle delivery. The role acts as the link between frontline service and workshop personnel, distributing assignments by needs, skills, and capacity.
The candidate should have a Diploma in Automobile Engineering or mechanical engineering, with at least two years in workshop planning and ERP familiarity.
Qualifications
- Diploma in Automobile Engineering, Mechanical Engineering or related technical field.
- Qualification or experience as a Diagnostic Technician or equivalent automotive background.
- Minimum two years in workshop planning, job control, or similar automotive aftersales role.
- Previous GCC country experience preferred.
- Valid UAE driving licence would be an advantage.
- Experience using workshop planning/ERP systems desirable.
Responsibilities
- Plan and coordinate daily workshop activities to support efficient repair and maintenance operations.
- Allocate technical jobs to technicians based on repair requirements, skills, and capacity.
- Ensure fair and accurate distribution of workshop assignments.
- Review repair orders to understand job requirements and determine technician allocation.
- Monitor technician availability and workshop workload for effective resource use.
- Coordinate with workshop supervisors and technical teams to maintain smooth workflow.
- Adjust job allocation as priorities change.
Skills
Education
Tools
Job description
Al-Futtaim Group is building a talent pool for future Workshop Planner opportunities across the UAE, with Dubai as the selected hiring location for this posting.
The Workshop Planner will coordinate daily automotive workshop activities, allocate repair and maintenance jobs to technicians, and monitor work progress to support efficient workshop operations and timely vehicle delivery.
Acting as the primary link between the frontline service team and workshop personnel, the Workshop Planner will ensure technical assignments are distributed according to job requirements, technician skills, and available workshop capacity.
The role requires strong organisational skills, automotive technical knowledge, effective communication, and the ability to monitor multiple repair jobs while maintaining productivity and service quality standards.
Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Production-Operations Planning - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site
- Plan and coordinate daily workshop activities to support efficient repair and maintenance operations.
- Allocate technical jobs to technicians based on repair requirements, technical skills, capabilities, and work categories.
- Ensure fair and accurate distribution of workshop assignments.
- Review repair orders to understand job requirements and determine appropriate technician allocation.
- Monitor technician availability and workshop workload to support effective resource utilisation.
- Coordinate with workshop supervisors and technical teams to maintain smooth workflow.
- Adjust job allocation when operational requirements or repair priorities change.
- Monitor the technician planning board and job progress control board.
- Track work in progress to ensure assigned repair and maintenance jobs remain on schedule.
- Identify delays and operational concerns that may affect vehicle completion.
- Follow up with technicians and workshop personnel regarding outstanding work.
- Monitor multiple workshop assignments and prioritise activities according to operational requirements.
- Escalate technical or scheduling concerns promptly to the relevant team members.
- Support timely vehicle completion and delivery through accurate job progress monitoring.
- Support technician productivity through effective job planning and workload distribution.
- Match technical assignments with the appropriate technician skill levels.
- Monitor time-clocking practices and identify deviations from established procedures.
- Report time-clocking irregularities and operational concerns to the appropriate workshop personnel.
- Review workshop planning information and performance reports to identify potential workflow issues.
- Coordinate with workshop management to improve resource utilisation and operational efficiency.
- Maintain accurate planning information to support effective workshop performance.
- Provide regular updates to Service Advisors regarding vehicle repair progress.
- Communicate changes that may affect expected vehicle completion and delivery times.
- Report delays caused by parts shortages, additional repair requirements, warranty concerns, or extended diagnosis.
- Communicate any vehicle damage identified during workshop activities.
- Ensure relevant service personnel receive timely and accurate information about repair status.
- Coordinate with the frontline service team to support realistic vehicle delivery expectations.
- Maintain effective communication between workshop operations and customer-facing service personnel.
- Support the Fix It Right process to help achieve established repair quality targets.
- Coordinate technical assignments in accordance with workshop procedures and job requirements.
- Monitor repair progress and identify concerns requiring additional attention.
- Work with technicians and workshop supervisors to support accurate and timely repairs.
- Help minimise operational disruptions through effective planning and communication.
- Collaborate with internal and external teams to maintain efficient workshop operations.
- Contribute to consistent service quality and customer satisfaction through effective job control.
- Diploma in Automobile Engineering, Mechanical Engineering, or a related technical field.
- Qualification or experience as a Diagnostic Technician, or an equivalent automotive technical background.
- Minimum two years of relevant experience in workshop planning, job control, or a similar automotive aftersales position.
- Previous experience working in GCC countries is preferred.
- Valid UAE driving licence would be an advantage.
- Experience using workshop planning systems or enterprise resource planning (ERP) systems is desirable.
- Good technical understanding of automotive repair requirements and repair orders.
- Practical knowledge of workshop workflows, technician allocation, and job progress monitoring.
- Strong automotive workshop planning and coordination skills.
- Ability to allocate technical jobs according to technician capabilities and repair requirements.
- Good understanding of automotive maintenance and repair operations.
- Knowledge of workshop planning boards, job progress control systems, and performance reports.
- Effective workload management and job prioritisation capabilities.
- Strong organisational and time-management skills.
- Ability to monitor multiple repair assignments simultaneously.
- Good analytical and problem-solving abilities.
- Ability to identify operational delays and elevate concerns promptly.
- Strong written and verbal communication skills.
- Good command of the English language.
- Ability to communicate technical and operational information clearly.
- Effective teamwork and coordination with technicians, Service Advisors, and workshop supervisors.
- Customer-focused approach with an emphasis on repair quality and timely vehicle delivery.
- Ability to work effectively in a fast-paced automotive aftersales environment.
The Workshop Planner will work within Al-Futtaim 's automotive aftersales operations, collaborating closely with technicians, Service Advisors, workshop supervisors, and other support teams. The team focuses on workshop efficiency, repair quality, technician productivity, and timely vehicle delivery. The Workshop Planner will play an important coordination role by maintaining accurate job progress information, supporting effective technician allocation, and ensuring service personnel receive timely updates on vehicle repair activities.
Al-Futtaim is developing a talent pool for future Workshop Planner opportunities across the United Arab Emirates.
Al-Futtaim 's Talent Acquisition team evaluates candidates based on relevant qualifications, professional experience, technical capabilities, and alignment with the Group 's values of Respect, Integrity, Collaboration, and Excellence.
The company aims to provide a professional recruitment experience and makes efforts to review and respond to applications throughout the hiring process.
Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organisation headquartered in Dubai, United Arab Emirates. The Group operates through five principal business divisions: automotive, financial services, real estate, retail, and healthcare. Its operations span more than 20 countries across the Middle East, Asia, and Africa, employing more than 35,000 people and maintaining partnerships with over 200 international brands. Al-Futtaim combines entrepreneurship, customer focus, and continuous business development to respond to changing market requirements. The organisation is guided by its core values of Respect, Integrity, Collaboration, and Excellence.
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