Workshop Supervisor - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 85,000 - 120,000; Full time

Job summary

Al-Futtaim is seeking a Workshop Supervisor in Dubai to lead the automotive aftersales workshop. You will supervise daily workshop operations, allocate workloads, monitor progress, and drive technician productivity and repair quality to ensure timely vehicle delivery.

The role requires a strong leadership presence, 5+ years in workshop management and deep knowledge of aftersales processes, with ERP and inventory systems proficiency. On-site work arrangement in Dubai.

Qualifications

• Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or related discipline.
• Relevant automotive technical certifications.
• Minimum 10 years of experience in automobile dealerships.
• At least 5 years in workshop management.
• Strong knowledge of workshop operations and aftersales processes.
• Proven leadership and development of automotive technical teams.
• Experience managing technician productivity, workshop efficiency and repair quality.
• Understanding of workshop KPIs and operational reporting.
• Experience with ERP systems and workshop inventory management.
• Ability to manage operational challenges and drive continuous improvement.

Responsibilities

• Supervise daily automotive workshop operations and coordinate technical activities.
• Allocate workloads across technicians to meet schedules.
• Monitor repair and maintenance progress against plans.
• Drive technician productivity and workshop efficiency.
• Monitor KPIs and identify improvement opportunities.
• Address technical and operational challenges with corrective actions.
• Coordinate activities to ensure timely vehicle completion and delivery.
• Maintain high standards of repair quality and follow technical procedures.
• Support customer satisfaction through reliable service delivery.
• Lead, supervise and develop automotive technicians in daily duties.
• Provide coaching and on-the-job training and development plans.
• Monitor performance and guide productivity improvements.
• Encourage teamwork, accountability and effective communication.
• Oversee tools, equipment and consumables; manage inventory.
• Implement Kaizen and continuous improvement initiatives.
• Ensure safety, environmental and operational compliance.

Skills

Workshop management

Team leadership

Performance monitoring

ERP systems

Inventory management

Safety compliance

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Automotive certifications

Tools

ERP systems

MS Office

Job description

Workshop Supervisor - Automotive Aftersales Job Snapshot - Role: Workshop Supervisor - Automotive Aftersales - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: Minimum 10 years in automobile dealerships, including at least 5 years in workshop management - Job Type: Full Time - Work Arrangement: On-site

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Vehicle Repair and Maintenance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Qualifications and Experience

• Diploma or Bachelor 's degree in Automobile Engineering, Mechanical Engineering or a related discipline.
• Relevant automotive technical certifications.
• Minimum 10 years of overall experience within automobile dealerships.
• At least 5 years of experience in a workshop management position.
• Strong technical knowledge of automotive workshop operations and aftersales processes.
• Proven experience leading, supervising and developing automotive technical teams.
• Practical experience managing technician productivity, workshop efficiency and repair quality.
• Strong understanding of workshop performance indicators and operational reporting.
• Experience working with ERP systems and workshop inventory management.
• Demonstrated ability to manage operational challenges and support continuous improvement.

Required Skills and Competencies

• Strong automotive technical knowledge and workshop management capabilities.
• Effective leadership, coaching and people-development skills.
• Ability to manage technician productivity, utilisation and operational performance.
• Strong understanding of automotive dealership and aftersales operations.
• Excellent problem-solving and decision-making abilities.
• Effective workload planning, organisation and follow-up skills.
• Ability to monitor workshop KPIs and identify performance improvement opportunities.
• Good knowledge of workshop tools, equipment and inventory management.
• Working knowledge of Microsoft Office applications and ERP systems.
• Strong communication and teamwork skills.
• Customer-focused and results-driven approach.
• Ability to lead operational change and implement continuous improvement initiatives.
• Commitment to workplace safety, repair quality and timely vehicle delivery.

Key Responsibilities

• Workshop Operations and Performance
• Supervise daily automotive workshop operations and ensure effective coordination of technical activities.
• Allocate workloads across technicians according to operational requirements and available resources.
• Monitor repair and maintenance jobs to ensure work progresses according to agreed schedules.
• Drive technician productivity, utilisation and workshop efficiency.
• Monitor operational key performance indicators and identify areas requiring improvement.
• Address technical and operational challenges through appropriate corrective actions.
• Coordinate workshop activities to support timely vehicle completion and delivery.
• Repair Quality and Technical Standards
• Maintain high standards of vehicle repair quality and technical workmanship.
• Promote a Fix It Right culture to minimise repeat repairs and improve service reliability.
• Monitor repair quality and ensure established technical procedures are followed.
• Identify technical issues and support technicians in resolving workshop challenges.
• Ensure warranty repairs comply with established processes and requirements.
• Maintain consistent quality standards across workshop activities.
• Support customer satisfaction through accurate repairs and reliable service delivery.
• Team Leadership and Development
• Lead, supervise and support automotive technicians in their daily responsibilities.
• Provide practical coaching and on-the-job technical training.
• Identify individual development needs and support employee development plans.
• Monitor technician performance and provide guidance to improve productivity and work quality.
• Encourage teamwork, accountability and effective communication.
• Support the development of technical capabilities across the workshop.
• Guide team members through operational improvements and changes in working practices.
• Workshop Resources and Inventory Management
• Oversee the effective management of workshop tools, equipment and consumables.
• Monitor inventory availability to support uninterrupted repair and maintenance activities.
• Ensure workshop resources are used efficiently and responsibly.
• Coordinate equipment and material requirements with relevant operational teams.
• Maintain appropriate control and organisation of workshop inventory.
• Identify opportunities to improve resource utilisation and workshop efficiency.
• Continuous Improvement and Operational Excellence
• Identify opportunities to improve workshop productivity, workflow and service quality.
• Support Kaizen initiatives and operational improvement projects.
• Implement practical solutions to recurring technical and operational concerns.
• Encourage continuous improvement across workshop activities.
• Monitor the effectiveness of operational changes and recommend further improvements.
• Promote efficient working practices that support business performance and customer satisfaction.
• Health, Safety and Environmental Compliance
• Maintain high standards of health, safety and environmental compliance.
• Ensure workshop personnel follow established safety procedures.
• Promote safe handling and use of workshop tools, equipment and materials.
• Monitor workshop organisation and identify potential safety concerns.
• Support appropriate corrective measures to maintain a safe working environment.
• Ensure workshop operations follow applicable safety and environmental requirements.
• Customer Experience and Service Delivery
• Support timely vehicle completion and delivery according to agreed service timelines.
• Maintain consistent repair quality to support customer satisfaction.
• Work closely with technical and operational teams to improve service delivery.
• Minimise repeat repairs through effective supervision and quality control.
• Encourage a customer-focused approach across workshop operations.
• Contribute to an efficient and professional automotive aftersales experience.

About the Aftersales Team

The Workshop Supervisor will work within Al-Futtaim 's automotive aftersales environment, collaborating with technicians, workshop management and other operational colleagues. The team focuses on workshop productivity, technical quality, workplace safety and customer satisfaction. The Workshop Supervisor will contribute to these objectives by coordinating daily technical activities, supporting employee development and ensuring vehicles are repaired to the required standards within agreed timelines.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organisation headquartered in Dubai, United Arab Emirates. The Group operates through five principal business divisions: automotive, financial services, real estate, retail and healthcare. Its operations span more than 20 countries across the Middle East, Asia and Africa, employing more than 35,000 people and maintaining partnerships with over 200 international brands. Al-Futtaim combines entrepreneurship, customer focus and continuous development to respond to changing market requirements. The organisation is guided by its core values of Respect, Integrity, Collaboration and Excellence.