Workshop Supervisor - Automotive Service and Repairs

AlFuttaim; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Automotive in Abu Dhabi seeks an experienced Workshop Supervisor to oversee daily workshop operations for Chrysler, Jeep and Dodge vehicles. You will lead technicians, allocate jobs and ensure repairs meet manufacturer specifications and company quality standards.

The role requires strong technical knowledge in mechanical and electrical systems, diagnostics, and workshop performance management, with 5–8 years of relevant experience and a focus on safety and efficiency.

Qualifications

• Diploma or Bachelor’s degree in Automotive Engineering or a related field.
• 5-8 years of relevant automotive workshop experience.
• Experience in an automotive dealership or authorized service centre is preferred.
• Manufacturer training or certification in Chrysler, Jeep, Dodge or Stellantis products is an advantage.
• Experience supervising technicians and coordinating workshop repair activities.

Responsibilities

• Supervise daily automotive workshop activities to maintain efficient repair operations.
• Allocate repair jobs to technicians based on technical expertise, workload and job requirements.
• Coordinate workshop activities with Service Advisors, Parts and Warranty departments.
• Ensure workshop bays, tools, equipment and facilities are utilized effectively.
• Provide technical guidance to technicians diagnosing and repairing Chrysler, Jeep and Dodge vehicles.
• Monitor repair progress to ensure timely delivery and quality.

Skills

Vehicle diagnostics

Mechanical knowledge

Electrical systems

Leadership

Team supervision

Education

Diploma or Bachelor in Automotive Engineering

Job description

Workshop Supervisor - Automotive Service and Repairs Job Snapshot - Role: Workshop Supervisor - Location: Abu Dhabi, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: 5-8 years of relevant automotive workshop experience - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking an experienced Workshop Supervisor to oversee automotive workshop operations for Chrysler, Jeep and Dodge vehicles in Abu Dhabi, United Arab Emirates. The Workshop Supervisor will be responsible for managing daily repair activities, supervising technicians, allocating workshop jobs and ensuring vehicles are repaired according to manufacturer specifications and company quality standards. The role requires strong technical knowledge of automotive mechanical and electrical systems, vehicle diagnostics, repair procedures and workshop performance management. You will coordinate with Service Advisors, Parts and Warranty teams to maintain efficient repair workflows, minimize repeat repairs and ensure vehicles are delivered within agreed timelines. The successful candidate will have 5-8 years of relevant automotive workshop experience, strong leadership capabilities and practical expertise in vehicle diagnostics, mechanical repairs and preventive maintenance.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Automotive
• Function: Vehicle Repair and Maintenance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Workshop Operations and Job Allocation

• Supervise daily automotive workshop activities to maintain efficient repair operations.
• Manage workflow from vehicle reception through diagnosis, repair, quality inspection and delivery.
• Allocate repair jobs to technicians based on technical expertise, workload and job requirements.
• Monitor repair progress to ensure vehicles are completed within promised delivery times.
• Coordinate workshop activities with Service Advisors, Parts and Warranty departments.
• Ensure workshop bays, tools, equipment and facilities are utilized effectively.
• Maintain an organized workshop environment that supports productivity and service quality.

Technical Supervision and Diagnostic Support

• Provide technical guidance to technicians diagnosing and repairing Chrysler, Jeep and Dodge vehicles.
• Assist with complex mechanical and electrical fault diagnosis.
• Review difficult repair cases and support root-cause identification.
• Guide technicians in interpreting technical manuals, wiring diagrams and repair information.
• Ensure appropriate diagnostic procedures and repair methods are followed.
• Support technicians with manufacturer technical information and specifications.
• Monitor repair work to ensure technical accuracy and compliance with manufacturer procedures.

Vehicle Repair Quality and Inspection

• Ensure vehicle repairs meet applicable Chrysler, Jeep and Dodge manufacturer standards.
• Monitor compliance with approved repair procedures and technical specifications.
• Conduct or coordinate final vehicle inspections and quality checks.
• Verify that repairs are completed correctly before vehicles are released for delivery.
• Identify recurring technical problems and implement appropriate corrective actions.
• Minimize repeat repairs, workshop comebacks and avoidable customer complaints.
• Ensure diagnostic findings, repairs, replaced parts and technical recommendations are properly documented.
• Maintain consistent workmanship and quality assurance standards.

Workshop Team Leadership

• Supervise, motivate and guide automotive technicians and workshop support staff.
• Assign responsibilities according to individual capabilities and operational requirements.
• Monitor technician productivity, efficiency and work quality.
• Provide technical support and guidance during challenging repair assignments.
• Promote teamwork and effective communication across workshop operations.
• Address performance or workmanship concerns through appropriate supervision.
• Encourage consistent adherence to company procedures and manufacturer repair standards.

Health, Safety and Workshop Compliance

• Ensure workshop operations comply with company health and safety procedures and applicable UAE workplace requirements.
• Monitor the use of appropriate personal protective equipment.
• Ensure technicians follow safe working practices during repair and maintenance activities.
• Oversee proper handling and storage of tools, equipment, oils, batteries and chemicals.
• Identify unsafe conditions and ensure concerns are reported promptly.
• Report workplace accidents, equipment faults and safety-related incidents.
• Maintain a safe, organized and compliant workshop environment.

Customer Service and Technical Support

• Support Service Advisors in resolving technical customer enquiries.
• Explain vehicle faults, diagnostic findings and recommended repairs when required.
• Assist with customer complaints involving vehicle repairs or technical concerns.
• Coordinate with relevant departments to resolve repair-related issues.
• Ensure customer vehicles are repaired correctly and returned in a clean and satisfactory condition.
• Support improvements in customer satisfaction and service quality.
• Contribute to achieving established Customer Satisfaction Index (CSI) targets.

Workshop Performance and Cost Control

• Monitor workshop key performance indicators, including technician productivity, efficiency and utilization.
• Identify opportunities to improve repair turnaround times and workshop performance.
• Support effective utilization of workshop facilities, tools and equipment.
• Reduce unnecessary repair costs and avoidable operational expenses.
• Monitor rework, warranty-related errors and unnecessary parts or labour costs.
• Recommend improvements to workshop processes and resource allocation.
• Maintain a balance between repair quality, operational efficiency and cost control.

Required Qualifications and Experience

• Diploma or Bachelor 's degree in Automotive Engineering, Mechanical Engineering or a related field.
• 5-8 years of relevant automotive workshop experience.
• Previous experience in an automotive dealership or authorized service centre is preferred.
• Manufacturer training or certification in Chrysler, Jeep, Dodge or Stellantis products is an advantage.
• Practical experience with modern automotive diagnostic systems.
• Strong knowledge of vehicle mechanical and electrical systems.
• Experience in automotive repairs, fault diagnosis and preventive maintenance.
• Ability to interpret manufacturer technical manuals, wiring diagrams and repair instructions.
• Experience supervising technicians and coordinating workshop repair activities.

Required Skills and Competencies

Automotive Technical Expertise

• Strong understanding of automotive mechanical and electrical systems.
• Ability to diagnose and troubleshoot complex vehicle faults.
• Knowledge of modern vehicle diagnostic procedures and equipment.
• Familiarity with automotive repair methods and preventive maintenance.
• Ability to interpret technical manuals and wiring diagrams.
• Understanding of manufacturer repair specifications and quality requirements.

Workshop Management

• Ability to organize and supervise daily workshop operations.
• Effective job allocation and technician workload management.
• Strong planning and coordination skills.
• Ability to monitor repair progress and delivery commitments.
• Knowledge of workshop productivity, efficiency and utilization measures.
• Focus on minimizing rework and improving operational performance.

Leadership and Team Development

• Strong leadership and team-management abilities.
• Ability to supervise and motivate automotive technicians.
• Effective communication and interpersonal skills.
• Confidence in providing technical guidance and support.
• Ability to monitor individual performance and workmanship.
• Collaborative approach to working with service and support departments.

Quality and Safety Management

• Commitment to manufacturer repair and inspection standards.
• Strong attention to vehicle repair quality.
• Understanding of workshop health and safety requirements.
• Ability to identify and address technical or operational risks.
• Focus on safe equipment handling and workshop organization.
• Commitment to reducing repeat repairs and customer complaints.

Customer Service and Problem-Solving

• Strong technical problem-solving abilities.
• Ability to investigate recurring repair concerns.
• Effective communication with Service Advisors and other stakeholders.
• Professional approach to resolving customer-related technical issues.
• Commitment to vehicle delivery quality and customer satisfaction.

About the Workshop Team

The Workshop Supervisor will work within Al-Futtaim Automotive's aftersales service operations, coordinating with automotive technicians, Service Advisors, Parts personnel and Warranty teams. The position plays an important role in maintaining workshop productivity, repair quality and efficient vehicle servicing for Chrysler, Jeep and Dodge customers. The team focuses on delivering reliable automotive maintenance and repair services while meeting manufacturer requirements, maintaining workplace safety and supporting customer satisfaction.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a regional mobility business operating across eight countries in the Middle East, Asia and North Africa. Its portfolio includes more than 25 international automotive brands, with operations spanning passenger vehicles, commercial vehicles and industrial equipment. The business provides integrated logistics, leasing, aftersales and financial services to support customers throughout the mobility journey. With more than 9,000 colleagues, Al-Futtaim Automotive focuses on innovation, digital transformation, operational excellence and customer experience. The company works with international automotive brands to develop mobility solutions that meet the evolving needs of individuals, businesses and communities.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries through its automotive, financial services, real estate, retail and healthcare divisions. With more than 40,000 employees, Al-Futtaim represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. Al-Futtaim Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships while creating long-term value for customers, communities and business partners.