Wellfit | Member Experience Executive, Dubai

Arada; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Wellfit in the United Arab Emirates is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit. You will welcome members, resolve queries, and build strong relationships across in-club, phone, and email channels.

The role involves recommending tailored programs and services, gathering member feedback, and supporting shop operations to maintain a high-quality, engaging club experience.

Qualifications

• Strong customer service skills with a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.
• Knowledge of fitness programs and services is a plus.

Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in‑club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

Skills

Customer service

Relationship building

Communication

Member needs anticipation

Job description

About Wellfit

At Wellfit, we believe every fitness journey is different. We're here to inspire people to keep moving forward, one day at a time, and help our members go from living well to feeling fit.

We bring together state-of-the-art facilities, expert trainers and instructors, innovative technology and an extensive range of fitness experiences to create welcoming spaces where everyone can feel motivated, supported and part of a community.

Behind every great member experience is a passionate team. As Wellfit continues to grow across the UAE, we're looking for people who share our energy, ambition and commitment to helping others lead happier, healthier lives.

Join Wellfit and be part of a team that's shaping the future of fitness and wellbeing.

Role Purpose

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit.

Key Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in‑club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

What we’re looking for

• Strong customer service skills with a positive, professional attitude
• Ability to anticipate member needs and provide solutions
• Excellent communication and relationship‑building skills
• Knowledge of fitness programs and services is a plus

Why join Arada

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.