Fitcode | Sales Executive, Dubai

Arada; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Arada is seeking a results-driven sales and customer experience professional to drive new member growth and retention, managing the full sales cycle and converting leads into active members for FITCODE in the UAE.

You will engage leads, maintain customer profiles, and prepare reports for the Sales Manager while working toward defined volume and financial targets. A background in fitness or wellness is preferred, with 5+ years in Sales and CX and at least 2 years in the fitness industry.

Qualifications

• 5+ years working in Sales and Customer Experience roles.
• Min 2 years in Fitness/Wellness industry.

Responsibilities

• Understand and work toward volume and financial targets.
• Manage the lead pipeline: calling, cleaning, qualifying, and advancing leads
• Act as key account manager for an assigned customer base.
• Manage inbound/outbound calling: follow-ups, consumption issues, satisfaction checks, expiring members, and complaints.
• Prepare and present reports to the Sales Manager.
• Maintain customer profiles and update acquisition/retention forecasts.

Skills

Sales

Customer Experience

Lead Qualification

Job description

About us

At FITCODE, we're here to raise the standard of fitness and wellbeing. Combining performance, expert coaching and premium wellness experiences, we create an environment that inspires our members to push their limits, achieve their goals and unlock their full potential.

From state-of-the-art training facilities and expert-led classes to personalised fitness and recovery, everything we do is designed to deliver an exceptional member experience.

Behind that experience is a passionate, high-performing team. We're looking for people who bring energy, expertise and ambition to what they do and are always striving to be better.

Join FITCODE and be part of a team that's raising the standard of health, fitness and wellbeing across the UAE.

Role Purpose

Drive new member growth and retention by managing the full sales cycle, engaging leads effectively, and converting them into active members.

Key Responsibilities

• Understand and work toward volume and financial targets.

• Manage the lead pipeline: calling, cleaning, qualifying, and advancing leads

• Act as key account manager for an assigned customer base.

• Manage inbound/outbound calling: follow-ups, consumption issues, satisfaction checks, expiring members, and complaints.

• Prepare and present reports to the Sales Manager.

• Maintain customer profiles and update acquisition/retention forecasts.

Experience

5+ years working in Sales and Customer Experience roles

Min 2 years in Fitness/Wellness industry.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.