WE ARE HIRING – TECHNICAL SUPPORT ENGINEER

SHAJAAH GROUP; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

SHAJAAH GROUP in Dubai is seeking a Technical Support Engineer to deliver on-site and remote IT support, with strong knowledge of IT Support, Microsoft 365, CCTV, Access Control and ELV systems.

You will troubleshoot Outlook and Windows, configure SharePoint permissions, handle IP cameras, networks, and liaise with vendors to resolve issues until closure.

Qualifications

• Diploma or Degree in IT, Electronics, Electrical or related field
• Good networking and troubleshooting knowledge
• Experience in IT/ELV technical support preferred
• Good communication and customer-support skills
• Ability to take ownership of technical issues until resolution
• UAE experience / Driving Licence is an advantage

Responsibilities

• Provide remote and onsite technical support to customers
• Troubleshoot Outlook, email, Microsoft 365 and Windows issues
• Microsoft 365 user creation and mailbox administration
• SharePoint configuration and permission management
• Printer, LAN, Wi-Fi and basic network troubleshooting
• Configure and troubleshoot IP cameras, NVRs and IP phones
• CCTV/VMS configuration – Hikvision iVMS and Samsung/Hanwha SSM
• Access Control configuration – Keri, ZKTeco, Hikvision and similar systems
• Handle SIRA portal and related technical requirements
• Coordinate with vendors, contractors and suppliers for technical support
• Read technical drawings and prepare BOQs
• Maintain service reports and technical documentation

Skills

IT Support

Microsoft 365

CCTV

Access Control

ELV systems

SharePoint

Education

Diploma or Degree in IT, Electronics, Electrical or related field

Tools

SharePoint

Job description

We are looking for aTechnical Support Engineerwith good knowledge ofIT Support, Microsoft 365, CCTV, Access Control and ELV systems.

Key Responsibilities:

• Provide remote and onsite technical support to customers
• Troubleshoot Outlook, email, Microsoft 365 and Windows issues
• Microsoft 365 user creation and mailbox administration
• SharePoint configuration and permission management
• Printer, LAN, Wi-Fi and basic network troubleshooting
• Configure and troubleshoot IP cameras, NVRs and IP phones
• CCTV/VMS configuration – Hikvision iVMS and Samsung/Hanwha SSM
• Access Control configuration – Keri, ZKTeco, Hikvision and similar systems
• Handle SIRA portal and related technical requirements
• Coordinate with vendors, contractors and suppliers for technical support
• Read technical drawings and prepare BOQs
• Maintain service reports and technical documentation

Requirements:

• Diploma or Degree in IT, Electronics, Electrical or related field
• Good networking and troubleshooting knowledge
• Experience in IT/ELV technical support preferred
• Good communication and customer-support skills
• Ability to take ownership of technical issues until resolution
• UAE experience / Driving Licence is an advantage

Expected Outcome:

• Provide fast and reliable technical support, resolve customer issues with minimum escalation, and ensure proper follow-up until successful closure.

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