AV & Security Products Technician

Al Abbas Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Abbas Group is hiring for an IT Infrastructure Installation & Support role in Dubai. You will install and maintain desktop systems, servers, printers, and networks; configure user access and network resources; and handle AV and security system installations.

You will conduct customer demos, support video conferencing equipment, CCTV/IP surveillance setups, and field service tasks, ensuring SLA compliance and project quality.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Electronics, Computer Engineering, or related technical discipline.
• Strong understanding of computer hardware and software.
• Good knowledge of networking fundamentals.
• Strong troubleshooting and analytical skills.
• Good customer service and communication skills.
• Strong time management and prioritization skills.
• Ability to work independently with minimum supervision.
• Commitment to continuous technical learning.
• Valid UAE driving licence is preferred.

Responsibilities

• Install, configure, commission and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.
• Configure user accounts, permissions, shared folders, printers, and network resources.
• Install and configure wired and wireless networking equipment including routers, switches, access points, and structured cabling.
• Perform hardware diagnostics and component replacement.
• Execute operating system updates, firmware upgrades, and software patches.
• Install, configure, and commission Interactive Flat Panels (IFP) and AV equipment; conduct customer demonstrations and orientation.
• Install and configure video conferencing devices; configure cameras, microphones, speakers, touch panels, and presentation systems.
• Perform software and firmware updates for AV equipment; troubleshoot display, connectivity, audio, and video issues.
• Install and configure IP CCTV surveillance systems, NVRs, and DVRs; configure IP cameras, storage, remote viewing, and mobile apps.
• Perform camera positioning, focus adjustment, and recording verification; support security solutions and access control where applicable.
• Attend customer service requests within agreed SLA timelines; resolve hardware, software, and network incidents.
• Escalate complex issues to senior engineers; participate in new installations, upgrades, migrations, and relocation projects.
• Read technical drawings, network layouts, and installation plans; ensure installations meet project specs and quality standards.

Skills

Troubleshooting

Customer service

Networking basics

Time management

Independent work

Technical learning

Communication skills

Problem solving

Education

Diploma or Bachelor’s in IT/CS/Electronics/CE

Tools

Microsoft Certifications

CCTV / Security Systems Training

Cybersecurity fundamentals

OEM Interactive Flat Panel Training

Job description

IT Infrastructure Installation & Support

• Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.




• Configure user accounts, permissions, shared folders, printers, and network resources.




• Install and configure wired and wireless networking equipment including routers, switches, access points, and structured cabling.




• Perform hardware diagnostics and component replacement.




• Execute operating system updates, firmware upgrades, and software patches.

Audio Visual (AV) Solutions

• Install, configure, and commission Interactive Flat Panels (IFP).




• Conduct customer demonstrations and user orientation after installation.




• Install and configure video conferencing equipment.




• Configure cameras, microphones, speakers, touch panels, and presentation systems.




• Perform software and firmware updates for AV equipment.




• Troubleshoot display, connectivity, audio, and video issues.

Security Solutions

• Install and configure IP CCTV surveillance systems, NVRs, and DVRs.




• Configure IP cameras, storage devices, remote viewing, and mobile applications.




• Perform camera positioning, focus adjustment, and recording verification.




• Install and troubleshoot access control systems where applicable.




• Support cybersecurity solutions including endpoint protection, firewall deployment, antivirus, email security, and network security devices.




• Perform firmware upgrades and security updates for supported devices.

Field Service Operations

• Attend customer service requests within agreed SLA timelines.




• Resolve hardware, software, and network-related incidents.




• Escalate complex technical issues to senior engineers when required.




• Perform preventive maintenance visits according to maintenance schedules.




• Participate in new installations, upgrades, migrations, and relocation projects.




• Read technical drawings, network layouts, and installation plans.




• Ensure installations comply with project specifications and quality standards.

Desired Candidate Profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Electronics, Computer Engineering, or a related technical discipline.




• Strong understanding of computer hardware and software.




• Good knowledge of networking fundamentals.




• Strong troubleshooting and analytical skills.




• Good customer service and communication skills.




• Strong time management and prioritization skills.




• Ability to work independently with minimum supervision.




• Commitment to continuous technical learning.




• Valid UAE driving licence is preferred.

Preferred Certifications

Candidates with any of the following certifications or training will be preferred:

• Microsoft Certifications




• Certified CCTV / Security Systems Training




• Cybersecurity fundamentals




• OEM Interactive Flat Panel Training