IT Engineer

Dubai Limited; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

IT WORKS SOLUTIONS LLC in Dubai is seeking an IT Support / IT Services Engineer to deliver reliable technical support to clients, maintain IT infrastructure, and troubleshoot hardware and software issues.

This entry-level role involves working onsite and remote support, traveling to client sites as needed, and ensuring business-critical IT systems run smoothly with Windows OS, Microsoft 365, AD, and networking expertise.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking.
• Experience troubleshooting PCs, printers, servers, and network devices.
• Willingness to travel to client sites as required.

Responsibilities

• Provide onsite and remote technical support to clients and end users.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, laptops, servers, printers, and other IT equipment.
• Configure and troubleshoot LAN/WAN networks, Wi-Fi, routers, switches, firewalls, and VPN connections.
• Monitor and maintain client IT infrastructure to ensure optimal performance and availability.
• Respond to support tickets and ensure issues are resolved within agreed service levels.
• Document technical issues, troubleshooting steps, solutions, and system configurations.

Skills

Windows OS

Microsoft 365

Active Directory

Networking

Printers

VPN

Remote support

IT security

Backup

Education

Bachelor's degree in IT or related

Job description

Category: Information Technology Career Level: Entry Level Experience: Less than 1 Year Required Qualification: Bachelor Requires Traveling: Yes Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 1 Skills it support it services engineer team providing technical support it infrastructure troubleshooting hardware software professional technical printers windows operating systems microsoft email business wifi user configuration performance support standards professional communication information technology networking endpoint security business applications remote support platforms

Description

We are looking for a motivated and customer-focused IT Support / IT Services Engineer to join our team. The successful candidate will be responsible for providing reliable technical support to clients, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring the smooth operation of business-critical IT systems.

This role is ideal for an IT professional who enjoys solving technical problems, working directly with customers, and delivering high-quality IT services.

Key Responsibilities:

• Provide onsite and remote technical support to clients and end users.


• Diagnose and resolve hardware, software, network, and system-related issues.


• Install, configure, maintain, and troubleshoot computers, laptops, servers, printers, and other IT equipment.


• Support and maintain Windows operating systems, Microsoft 365, email systems, and business applications.


• Configure and troubleshoot LAN/WAN networks, Wi-Fi, routers, switches, firewalls, and VPN connections.


• Perform user account creation, configuration, password resets, and access management.


• Monitor and maintain client IT infrastructure to ensure optimal performance and availability.


• Assist with server, backup, cybersecurity, and disaster recovery solutions.


• Perform regular system health checks, preventive maintenance, and IT infrastructure assessments.


• Respond to support tickets and ensure issues are resolved within agreed service levels.


• Document technical issues, troubleshooting steps, solutions, and system configurations.


• Escalate complex technical issues to senior engineers or relevant vendors when required.


• Coordinate with software and hardware vendors for technical support, warranty claims, and issue resolution.


• Assist with the deployment, installation, and implementation of new IT solutions and projects.


• Maintain accurate records of client assets, licenses, configurations, and IT documentation.


• Provide users with basic technical guidance and training when required.


• Ensure all client systems are maintained according to company policies, security standards, and best practices.


• Maintain professional communication and build strong working relationships with clients.

Candidate Requirements

• Bachelor's degree, diploma, or relevant certification in Information Technology, Computer Science, or a related field.


• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic system administration.


• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, routers, and switches.


• Experience troubleshooting PCs, laptops, printers, servers, and network devices.


• Knowledge of backup solutions, antivirus, endpoint security, and basic cybersecurity practices.


• Familiarity with cloud services and business applications is an advantage.


• Experience with IT ticketing systems, remote support tools, and monitoring platforms is preferred.


• Strong analytical and problem-solving skills.


• Excellent communication and customer service skills.


• Ability to work independently as well as part of a team.


• Willingness to travel to client sites when required.


• Ability to manage multiple tasks and prioritize urgent technical issue

Job Specification

IT WORKS SOLUTIONS LLC is in search of talented and motivated individuals for the post of IT Engineer in the field of Information Technology in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelor qualification and atleast less than 1 year of experience. The position require it support, it services, engineer, team, providing, technical support, it infrastructure, troubleshooting, hardware, software, professional, technical, printers, windows, operating systems, microsoft, email, business, wifi, user, configuration, performance, support, standards, professional communication, information technology, networking, endpoint security, business applications, remote support, platforms mandatory skills. This is a Full-Time morning shift job.

About IT WORKS SOLUTIONS LLC

IT WORKS SOLUTIONS LLC, primarily knows as \"it works\" is a 15 year old company based in Dubai, UAE is a Technology Solutions, Services and consulting company specialized in providing complete end to end business solutions from small, to medium to large enterprise corporate customer for their IT infrastructure, hardware, network, managed services, security, software solutions