Waitress/Waiter

OLD MONK COFFEE SHOP CO. L.L.C; Dubai; On-site; AED 20,000 - 31,000; Full time

Job summary

OLD MONK COFFEE SHOP CO. L.L.C. in Dubai seeks a customer service-oriented team member to greet guests, take accurate orders, and deliver meals and beverages to tables with care.

The role requires 1–2 years in a fast-paced restaurant, a high school diploma, and a food safety or beverage service certification; English fluency is essential, with extra languages a plus. You will monitor tables, upsell specials, and ensure guest satisfaction throughout service.

Qualifications

• High school diploma or equivalent is preferred.
• 1–2 years of experience in a fast-paced restaurant environment.
• Food safety or responsible beverage service certification.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Greet and engage customers promptly to create a welcoming atmosphere.
• Take accurate food and beverage orders using a digital system; note special requests.
• Deliver food and drinks to tables ensuring order accuracy and presentation.
• Monitor tables and proactively address guest needs to enhance satisfaction.

Skills

Customer service

English fluency

Multilingual (optional)

Education

High school diploma or equivalent

Food safety certification

Responsible beverage service certification

Job description

Responsibilities

• Greet and engage customers promptly ensuring a warm and welcoming atmosphere that sets the tone for their dining experience
• Take accurate food and beverage orders using a digital ordering system ensuring all special requests are clearly noted
• Deliver food and drinks to tables in a timely manner checking that each order is complete and presented appealingly
• Monitor tables for customer needs proactively refilling drinks and addressing any concerns to enhance guest satisfaction

Qualifications & Experience

• A high school diploma or equivalent is preferred, ensuring foundational knowledge for customer service.At least 1-2 years of experience in a fast-paced restaurant environment, demonstrating the ability to thrive under pressure.Certification in food safety or responsible beverage service, highlighting a commitment to health and safety standards.Fluency in English is required; additional language proficiency (e.g., Spanish, French) is a plus for diverse clientele engagement.