Waitress - Hotel Franchised

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Grand Mercure Business Bay in Dubai is seeking a professional Waitress to deliver a refined, culturally immersive dining experience in a premium hotel setting. You will be the storyteller of Dubai's local flavors, ensuring guests feel welcomed and cared for from arrival to departure.

Provide courteous, efficient service; knowledge of local and regional dishes; and strict adherence to hygiene and safety standards.

Qualifications

• Minimum 1 year of experience as a Waitress/Waiter in a hotel or reputable restaurant (4-5 star establishment preferred).
• Excellent communication skills in English (written and verbal).
• Familiarity with HACCP principles, personal hygiene standards, and Dubai food safety regulations.
• Ability to stand for extended periods and work rotating shifts, including evenings, weekends, and public holidays.
• Arabic speaking is a distinct advantage.

Responsibilities

• Provide courteous and professional service at all times.
• Demonstrate knowledge of menu items and dietary options to suggest pairings.
• Prepare and serve beverages; maintain proper table settings and presentation.
• Ensure accurate billing and handle cash/card payments per policies.
• Maintain cleanliness of service areas and uphold hygiene standards.

Skills

Communication

English fluency

Guest service

Hygiene awareness

Stamina

Education

High School Diploma or Hospitality/F&B training

Job description

About Grand Mercure Business Bay

Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive in the heart of Dubai s Business Bay district Rooted in the Grand Mercure brand ethos the property celebrates pride of place through refined grandeur cultural immersion and heartfelt human connection The hotel offers four versatile meeting rooms a club lounge five dining and entertainment venues and an enhanced outdoor pool terrace overlooking the Business Bay skyline As part of Accor s internationally trusted portfolio Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity discovery and cultural sensitivity The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller

Position Overview

As a Waitress at Grand Mercure Business Bay you are a Heartist an artisan of heartfelt connections Your primary purpose is to deliver a refined culturally immersive dining experience that embodies the Grand Mercure promise of Discover Local Grandly You are responsible for providing courteous efficient and professional food and beverage service while ensuring the highest standards of hygiene safety and guest satisfaction You act as a storyteller of Dubai s local flavors ensuring every guest feels genuinely welcomed and cared for in a premium environment

Key Responsibilities

Provide courteous and professional service at all times anticipating guest needs and fulfilling requests promptly to guarantee satisfaction Demonstrate knowledge of menu items particularly local and regional dishes to recommend pairings and enhance the guest s sensory immersion Ensure the accuracy of all orders paying meticulous attention to details such as side dishes sauces and special dietary requirements Deliver complimentary welcome fruit baskets and beverages to guest rooms as per hotel standards Collect food and beverages from the kitchen and bar counter promptly ensuring correct temperature and presentation Set tables according to seating arrangements refill condiments and clear clean tables promptly after guests depart Prepare the setter area pre-set trays and trolleys for the next shift and participate in pre-opening and special function setups Handle billing accurately including cash and card payments adhering to the hotel s cashiering policies Ensure tableware is spotless and polished send operating equipment for burnishing and monitor its return Maintain strict personal cleanliness wear a clean uniform with hair tied back avoid jewellery that could harbor bacteria Wash hands thoroughly at designated stations before work after toilet breaks after handling waste and after breaks Understand menu ingredients to answer guest queries regarding allergens accurately as misdeclaration carries legal liability Maintain the cleanliness of service areas and waste zones to prevent pest attraction cooperating with Dubai Municipality FoodWatch inspections Fully understand and adhere to all hotel policies relating to fire hygiene health and safety Maintain good working relationships with colleagues across the kitchen bar and all other departments Attend daily service briefings training classes and meetings participate actively in continuous learning

Company Description

Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of heart

Qualifications

• Minimum 1 year of experience as a Waitress/Waiter in a hotel or reputable restaurant (4 5 star establishment preferred)
• Excellent communication skills in English (written and verbal)
• Familiarity with HACCP principles, personal hygiene standards, and Dubai food safety regulations
• Ability to stand for extended periods and work rotating shifts, including evenings, weekends, and public holidays
• High School Diploma or Diploma in Hospitality/F&B vocational training
• Arabic speaking is a distinct advantage
• Genuine passion for guest service, cultural sensitivity, and an appreciation for Dubai's local heritage and diversity
• Professional appearance and grooming standards in accordance with hotel policy
• Obsesses over guest satisfaction and anticipates needs
• Ensures accuracy in orders, billing, and table presentation
• Remains calm and professional under pressure in a high-volume environment
• Collaborates effectively and supports colleagues
• Adheres strictly to hygiene, safety, and cash-handling policies