Waiter/Waitress

Republica Investment; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

Republica Investment in Dubai seeks an attentive waiter/waitress for an upscale resort environment. You will greet guests, present menus, make recommendations, and handle special requests with professionalism.

You will supervise a station, train junior staff, ensure SOPs, manage orders to the kitchen, keep the station stocked and clean, and use upselling to maximize revenue while delivering exceptional guest experiences.

Qualifications

• Experience as a waiter/waitress in a high-end or resort environment.
• Extensive knowledge of menu items and non-alcoholic drinks.
• Excellent verbal communication skills to interact with guests and staff.
• Ability to lead a team and perform under high-pressure situations.
• Ability to stand, walk, and carry items for long periods.

Responsibilities

• Guest Service Excellence: greet guests, present menus, make recommendations, and handle special requests or complaints professionally.
• Service Supervision: supervise a designated station to ensure SOPs are followed.
• Order Management: take and relay detailed orders accurately and ensure correct billing.
• Team Leadership: train and mentor junior servers and bussers.
• Operational Setup: ensure the station is stocked, cleaned, and prepared before service.
• Sales Maximization: use upselling techniques to increase revenue and guest satisfaction.

Skills

Guest service

Non-alcoholic knowledge

Verbal communication

Team leadership

Stamina/physical endurance

Job description

Key Responsibilities

• Guest Service Excellence: Greet guests, present menus, make recommendations, and handle special requests or complaints professionally.
• Service Supervision: Supervise a designated station (roughly 15-25 guests) to ensure service teams adhere to standard operating procedures (SOPs).
• Order Management: Take detailed food and beverage orders, relaying them accurately to the kitchen/bar, and ensure accurate billing.
• Team Leadership: Train, mentor, and guide junior servers and bussers, fostering a collaborative team environment.
• Operational Setup: Ensure the restaurant station is properly stocked, cleaned, and set up prior to service.
• Sales Maximization: Actively use upselling techniques to increase revenue and enhance guest experience.

Required Skills and Qualifications

• Experience: Previous experience as a waiter/waitress in a, high-end, or resort environment is typically required.
• Knowledge: Extensive knowledge of menu items and non-alcoholic drinks.
• Communication: Excellent verbal communication skills to interact with guests and staff.
• Leadership: Ability to lead a team and handle high-pressure situations.
• Physical Stamina: Ability to stand, walk, and carry items for long periods.