Waiter / Waitress

Centro Al Manhal; Abu Dhabi; On-site; AED 48,000 - 60,000; Full time

Job summary

Centro Al Manhal by Rotana in Abu Dhabi seeks a dynamic and self-motivated Waiter/Waitress to deliver memorable dining experiences for guests in a high-volume outlet. You will greet and seat guests, provide professional service according to the hotel standards, and possess strong English communication, guest service, and interpersonal skills.

Adaptability and teamwork are essential in this fast-paced environment.

Qualifications

• Diploma or degree in hospitality or vocational training is preferred.
• Experience as a waiter/waitress in a high-volume restaurant is desirable.
• Good command of English and guest-service/interpersonal skills are essential.

Responsibilities

• Provide professional service to guests according to the hotel standards.
• Greet and seat customers and serve them discreetly and personally.
• Acquire in-depth knowledge of the menu to assist guests with recommendations.
• Monitor quality of food & beverages served.
• Maintain hygiene and cleanliness in the outlet and upkeep of service equipment.
• Prepare for service (mise-en-place) before, during and after service.
• Minimize wastage and breakage; handle complaints effectively.
• Use upselling techniques to exceed guest expectations and increase revenue.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Education

Diploma/degree in Hospitality

Experience as Waiter/Waitress in high-volume restaurant

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

This position is based at Centro Al Manhal by Rotana & Al Rawda Arjaan by Rotana.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork