Waiter / Waitress

Al Jaddaf Rotana Dubai; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Al Jaddaf Rotana Suite Hotel in Dubai seeks a dynamic Waiter/Waitress to deliver professional, personalized service and contribute to a memorable dining experience. You will greet, seat, and assist guests while maintaining high standards of hospitality in a fast-paced environment.

The role requires menu knowledge, attention to detail, teamwork, and commitment to superior guest service, with a focus on upselling and smooth operation.

Qualifications

• Diploma or degree in hospitality or vocational F&B training.
• Good command of English and guest service/interpersonal skills.

Responsibilities

• Greet and seat guests and serve in a professional, discreet and personalized way.
• Acquire in-depth knowledge of the menu to assist guests.
• Ensure the quality of food and beverages being served.
• Maintain hygiene and cleanliness in the outlet and service area upkeep.
• Handle mis-en-place and mis-en-scene before, during and after service.
• Utilize upselling techniques to exceed guest expectations and revenue.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Education

Diploma or degree in hospitality or vocational F&B training

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

This position is based at Al Jaddaf Rotana Suite Hotel. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork

Understanding the Job