Waiter/ess

ENNISMORE; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Mama Shelter is seeking an enthusiastic restaurant service ambassador in Dubai to welcome guests with warmth, master the menu, and deliver memorable dining experiences. You will greet guests, answer questions, and upsell with charm while ensuring flawless service and a clean, inviting dining room.

Ideal candidates thrive under pressure, value integrity, and are team players who create moments of joy for guests.

Qualifications

• Thrives under pressure in a busy service environment.
• Upholds integrity and honesty in all interactions.
• Attention to detail with immaculate service standards.
• Apt to learn from every shift and improve continuously.
• Team player who helps others shine and collaborates effectively.
• Maintains guest confidentiality and discretion.

Responsibilities

• Greet guests with a warm welcome and genuine smile.
• Know the menu inside and out; answer questions and upsell confidently.
• Serve food and drinks with precision, style and speed to delight guests.
• Anticipate guest needs to ensure flawless service from start to finish.
• Create memorable moments, such as birthday surprises or favourite drinks.
• Keep tables, utensils and dining area sparkling and tidy at all times.
• Collaborate with team to maintain smooth service across shifts.
• Represent Mama Shelter's energy and hospitality with pride.

Job description

THE MISSION?

Be the Ambassador of Good Vibes: Greet every guest with a warm smile and a genuine welcome, setting the tone for an unforgettable dining experience.

Menu Master Extraordinaire: Know the menu inside and out answer questions, make recommendations, and upsell like a pro.

Deliver Delight: Serve food and drinks with precision, style, and speed, ensuring every guest feels pampered and cared for.

Be the Eyes and Ears of the Dining Room: Anticipate guest needs before they even ask, ensuring their experience is flawless from start to finish.

Create Moments of Magic: Go above and beyond to make every interaction special whether it's a birthday surprise or just remembering a guest's favorite drink.

Be a Cleanliness Hero: Maintain sparkling tables, pristine utensils, and an overall tidy environment that Mama can be proud of.

Team Spirit Superstar: Collaborate with your fellow team members to keep the service flowing smoothly and make every shift a success.

Stay Calm, Stay Cool: Handle high-pressure moments like a seasoned professional, ensuring guests never feel the heat.

Be the Ultimate Brand Advocate: Represent Mama Shelter's unique energy and hospitality with pride, sharing the vibe with every guest.

Desired Candidate Profile

• You thrive under pressure: Busy service? Bring it on! You know how to stay cool and deliver excellence.
• You're all about integrity: Your work ethic and honesty set you apart, even in the busiest moments.
• Attention to detail is your superpower: No napkin out of place, no order forgotten precision is your thing.
• You own your growth: Learning from every experience and making each shift better than the last is your goal.
• You're a team player: You believe in the magic of teamwork and the joy of helping others shine.
• Confidentiality is key: Sensitive guest information? You keep it safe and sound.

YOUR LITTLE EXTRAS:

• You're reliable and consistent: When you say you'll deliver, you always follow through.
• You're a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You're all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.