Waiter/ess

Mama Shelter Dubai; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Mama Shelter Dubai is seeking a friendly Waiter to deliver exceptional service and make every guest feel like family. You’ll greet guests warmly, master the menu, upsell thoughtfully and serve with style, while maintaining a tidy dining area and a positive team spirit.

In a fast-paced setting, you’ll anticipate needs, create moments of magic, and ensure guests leave with memorable experiences that reflect the Mama Shelter vibe and hospitality.

Qualifications

• Busy service? stay cool and deliver excellence.
• Strong work ethic and honesty in busy moments.
• Napkin, order accuracy and precision matter.
• Willingness to learn from every shift.
• Value teamwork and helping others shine.
• Handle guest information with discretion.

Responsibilities

• Greet guests warmly and set the tone for a memorable dining experience.
• Know the menu inside out and upsell where appropriate.
• Deliver food and drinks with precision, speed and care.
• Anticipate guest needs to ensure a flawless experience.
• Create moments of magic, remember guest preferences.
• Maintain sparkling tables and a tidy dining area.
• Collaborate with teammates to keep service smooth.
• Stay calm under pressure and handle busy periods gracefully.
• Represent Mama Shelter’s energy and hospitality with pride.

Skills

Under pressure

Integrity

Attention to detail

Growth mindset

Team player

Confidentiality

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Bring your passion for hospitality and exceptional service to Mama Shelter Dubai! As a Waiter, you’ll make every meal a memorable moment and every guest feel like family. Let’s serve up smiles together!

THE MISSION

• Be the Ambassador of Good Vibes: Greet every guest with a warm smile and a genuine welcome, setting the tone for an unforgettable dining experience.
• Menu Master Extraordinaire: Know the menu inside and out—answer questions, make recommendations, and upsell like a pro.
• Deliver Delight: Serve food and drinks with precision, style, and speed, ensuring every guest feels pampered and cared for.
• Be the Eyes and Ears of the Dining Room: Anticipate guest needs before they even ask, ensuring their experience is flawless from start to finish.
• Create Moments of Magic: Go above and beyond to make every interaction special—whether it’s a birthday surprise or just remembering a guest’s favorite drink.
• Be a Cleanliness Hero: Maintain sparkling tables, pristine utensils, and an overall tidy environment that Mama can be proud of.
• Team Spirit Superstar: Collaborate with your fellow team members to keep the service flowing smoothly and make every shift a success.
• Stay Calm, Stay Cool: Handle high-pressure moments like a seasoned professional, ensuring guests never feel the heat.
• Be the Ultimate Brand Advocate: Represent Mama Shelter’s unique energy and hospitality with pride, sharing the vibe with every guest.

Qualifications

• You thrive under pressure: Busy service? Bring it on! You know how to stay cool and deliver excellence.
• You’re all about integrity: Your work ethic and honesty set you apart, even in the busiest moments.
• Attention to detail is your superpower: No napkin out of place, no order forgotten—precision is your thing.
• You own your growth: Learning from every experience and making each shift better than the last is your goal.
• You’re a team player: You believe in the magic of teamwork and the joy of helping others shine.
• Confidentiality is key: Sensitive guest information? You keep it safe and sound.

Additional Information

• You’re reliable and consistent: When you say you’ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.