Residences Manager (Appartments)

MAMA SHELTER; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Team-oriented culture

Energetic work environment

Growth opportunities within the team

Company events and staff recognition

Employee meals and facilities

Job summary

Mama Shelter Dubai is seeking a Resident Manager to be the heart of the residence, leading a dynamic team and ensuring every stay feels seamless, personal, and unmistakably MAMA. You will oversee day‑to‑day operations, manage leasing activities and tenant relations, monitor occupancy and revenue, and champion safety, cleanliness, and exceptional guest service.

With 2–3 years of leadership in high‑volume hospitality, you stay calm under pressure, inspire your Gang, and bring the Mama Spirit to

Qualifications

• 2–3 years of leadership experience in a high‑volume hotel or hospitality environment.
• Hospitality is in your DNA and you genuinely enjoy looking after people.
• Problem-solving is your superpower; you stay calm, think creatively, and make things happen.
• You understand the business: occupancy, revenue, costs, billing, and operational performance.
• Integrity, professionalism, accountability and respect are non‑negotiable.

Responsibilities

• Oversee day‑to‑day residential operations.
• Lead, coach, motivate and develop the residential services team (Housekeeping, Maintenance, Concierge).
• Oversee leasing activities, renewals, occupancy records, and tenant relations.
• Monitor occupancy, revenue, billing rates, discounts, inventory and costs while supporting financial performance.
• Ensure units, communal areas and facilities meet high cleanliness, safety and regulatory standards.

Skills

Leadership

Team management

Problem solving

Hospitality expertise

Staff motivation

Job description

Bring your passion for hospitality leadership and creating a true home-away-from-home experience to Mama Shelter Dubai As our Resident Manager you ll be the heart of the residential experience looking after our residents leading your Gang and making sure every stay feels seamless personal and unmistakably MAMA THE MISSION

Be the Captain of the Residence

Oversee the day-to-day residential operations

leading with passion energy and confidence while creating an environment where residents and the Gang love to be

Create a Home Away from Home

Build genuine relationships with our long-term residents anticipate their needs and ensure every interaction is warm personal and memorable

Lead by Example

Be present approachable and hands-on inspiring your team through action and setting the standard for exceptional residential service every day

Build a Rockstar Gang

Lead coach motivate and develop the residential services team including Housekeeping Maintenance and Concierge creating opportunities for growth and teamwork

Own the Resident Journey

Oversee check-ins check-outs requests concerns and follow-ups ensuring every resident feels heard valued and well looked after

Master the Business

Monitor occupancy revenue billing rates discounts inventory and operational costs while supporting the financial performance of the residence

Keep Everything Running Smoothly

Ensure residential units communal areas amenities and facilities are maintained to the highest standards and that issues are resolved quickly

Champion Quality amp Safety

Ensure all residential operations meet the highest standards of cleanliness health safety and regulatory compliance

Own the Leasing Experience

Support and oversee leasing activities renewals agreements occupancy records and tenant relations while ensuring all contracts and policies are followed

Control the Details

Keep accurate records monitor operational costs follow up on maintenance and ensure every detail of the residential operation is under control

Be the Problem Solver

Work closely with the General Manager and all department heads to resolve challenges improve operations and find creative solutions that make life easier for our residents

Protect the Mama Vibe

Bring the MAMA Spirit to the residence by creating a positive energetic and welcoming environment where residents feel part of the community MADE FOR YOU? ONLY IFLeadership comes naturally: You have 2 3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home.Problem-solving is your superpower: You ve never met a problem you couldn t find a solution to. You stay calm, think creatively, and make things happen.You understand the business: Occupancy, revenue, costs, billing, and operational performance are all part of your game.You stay cool under pressure: unexpected requests, busy days, and last-minute challenges? You know how to handle them with confidence and a smile.You believe great teams build great experiences: You re a team player who isn t afraid to roll up your sleeves, support your Gang, and get stuck in.Integrity is non-negotiable : You lead with honesty, professionalism, accountability, and respect.

YOUR LITTLE EXTRAS:

• You re reliable and consistent: When you say you ll deliver, you always follow through.
• You re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.