Restaurant General Manager

Mama Shelter Group; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

Mama Shelter Dubai is seeking a Restaurant General Manager to be the driving force behind an exceptional dining experience, inspiring the team, delighting guests and ensuring the business thrives. As captain of the restaurant, you will lead with energy and presence, deliver warm hospitality, own the guest journey, and safeguard standards, service flow and profitability every service.

Your leadership will shape a Rockstar team, recruit and develop talent, and keep the Mama Vibe alive across daily

Qualifications

• Proven leadership with natural ability to inspire and build teams.
• Hospitality DNA with focus on guest experiences.
• Strong numerical skills in budgets, KPIs, forecasting and profitability.
• Calm under pressure during busy services.
• Coaching, mentoring and developing people.
• Attention to detail in service, cleanliness, stock and standards.
• Integrity, honesty, professionalism and accountability.

Responsibilities

• Lead and inspire the restaurant team to deliver unforgettable guest experiences.
• Drive sales and manage budgets, labour, and food costs.
• Oversee daily operations from opening to close with high service standards.
• Recruit, coach and develop team members for growth.
• Collaborate with Marketing to create promotions and partnerships.

Skills

Leadership

Team building

Guest experience

Financial acumen

Communication

Job description

Bring your passion for leadership hospitality and unforgettable dining experiences to Mama Shelter Dubai As our Restaurant General Manager you ll be the driving force behind an exceptional restaurant inspiring your team delighting every guest and ensuring the business thrives Every service is a show every guest is family and every day is an opportunity to create something extraordinary

THE MISSION

Be the Captain of the Restaurant

Lead the team with passion energy and confidence creating an environment where both guests and the Gang love to be

Create Unforgettable Experiences

Ensure every guest leaves happier than when they arrived by delivering warm genuine and memorable hospitality

Lead by Example

Be present on the floor inspire your team through action and set the standard for service excellence every single day

Build a Rockstar Team

Recruit coach develop and motivate your team while creating opportunities for growth and career development

Master the Business

Drive sales maximise profitability and manage budgets while keeping a close eye on labour food costs and operational efficiency

Own the Guest Journey

Handle guest feedback with professionalism resolve challenges quickly and turn every concern into a positive experience

Keep the Restaurant Running Like Clockwork

Oversee every aspect of daily operations ensuring seamless service from opening until the last guest leaves

Champion Quality amp Safety

Ensure the highest standards of cleanliness food safety hygiene and compliance are maintained throughout the restaurant

Think Commercially

Work closely with the Marketing team to create exciting promotions events and partnerships that keep guests coming back for more

Control the Details

Manage inventory supplier relationships equipment maintenance and stock levels while reducing waste and improving efficiency

Protect the Mama Vibe

Be the ambassador of Mama Shelter s unique personality ensuring our culture values and playful spirit shine through every guest interaction

Qualifications

MADE FOR YOU ONLY IF

Leadership comes naturally

You inspire people build strong teams and aren t afraid to make decisions

Hospitality is in your DNA

Creating unforgettable guest experiences is what motivates you every day

You love the numbers

Budgets KPIs forecasting and profitability don t scare you they excite you

You stay calm under pressure

Busy services only bring out your best leadership

You believe great teams build great businesses

Coaching mentoring and developing people is one of your favourite parts of the job

Details never escape you

Whether it s service cleanliness stock or standards you notice everything

Integrity is non-negotiable

You lead with honesty professionalism and accountability