Reservation Agent

Mama Shelter Dubai; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Mama Shelter Dubai is seeking a Reservations-focused team member to welcome guests and guide their journey from first inquiry to check-in. You will tailor reservations to individual preferences and coordinate with front office to ensure unforgettable stays.

We value calm, professional hospitality with attention to detail, confidentiality of guest information, and a positive, team-oriented attitude. The role is on-site at our Dubai location and offers growth within the Mama Shelter brand.

Qualifications

• Experience in hospitality or reservations is a plus.
• Stays calm under pressure and anticipates guest needs.
• Honesty and professionalism are essential.
• Confidentiality and discretion with guest information.

Responsibilities

• Be the Booking Guru: manage reservations and ensure guests feel valued from first inquiry.
• Anticipate guest wishes by tailoring reservations to individual preferences.
• Handle last-minute changes, requests, and cancellations calmly and efficiently.
• Stay up-to-date with room details, promotions, and special packages to offer the best solution.
• Collaborate closely with front office, sales, and other departments for seamless guest experiences.
• Share energy and hospitality expertise to create memorable moments for guests.
• Monitor industry trends and booking platforms to maximize revenue and efficiency.
• Be a proactive problem-solver when challenges arise.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Bring your passion for hospitality and guest experiences to our team, where you'll help our guests start their journey with a smile. Let's make every booking unforgettable together!

THE MISSION?

• Be the Booking Guru: Manage reservations like a pro, ensuring every guest feels special from their very first inquiry.
• Anticipate Their Every Wish: Customize reservations to fit each guest’s unique preferences, making them feel like VIPs before they even arrive.
• Keep It Cool Under Pressure: Handle last-minute changes, requests, and cancellations like the calm, collected rockstar you are.
• Be the Walking Encyclopedia of Rooms: Stay up-to-date with room details, promotions, and special packages so you can always offer the perfect solution.
• Be a Communications Superstar: Work closely with the front office, sales, and other departments to ensure seamless guest experiences.
• Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.
• Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.
• Be the Ultimate Problem-Solver: No challenge is too big - your creativity and resourcefulness save the day every time!

Qualifications

MADE FOR YOU? ONLY IF…

• You're calm and collected: Pressure doesn't faze you; you're always one step ahead of the game.
• You're a beacon of integrity: Honesty and professionalism are second nature to you.
• Transparency is your style: Your work is as clear as our freshly cleaned windows - no hidden surprises.
• You own your oops: Mistakes? You own them, learn from them, and keep moving forward.
• You value fairness: Doing things the right way is how you roll - always with honesty and respect.
• You're a vault of confidentiality: Guest details are safe with you - what happens in Mama Shelter, stays in Mama Shelter.

Additional Information

YOUR LITTLE EXTRAS:

• You're reliable and consistent: When you say you'll deliver, you always follow through.
• You're a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You're all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.