Waiter/ess

Mama-Shelter; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Mama Shelter Dubai is seeking a motivated Waiter to join our dining team. Bring passion for hospitality and deliver exceptional service that makes guests feel at home. You will greet guests, master the menu, upsell, and ensure a seamless dining experience in a vibrant, fast-paced setting.

Be the Ambassador of Good Vibes, deliver delight with precision, and maintain a sparkling, inviting dining room while collaborating with your team to create memorable moments for every guest.

Qualifications

• Thrives under pressure in a busy service and delivers excellence.
• Upholds integrity and strong work ethic in all moments.
• Maintains meticulous attention to detail at all times.
• Seeks growth by learning from each shift.
• Team player who supports colleagues to ensure smooth service.
• Keeps guest information confidential and secure.

Responsibilities

• Greet guests warmly and set the tone for an unforgettable dining experience.
• Know the menu inside out and upsell where appropriate.
• Deliver food and drinks with style, speed, and care.
• Anticipate guest needs to ensure a flawless experience.
• Create memorable moments, including birthday surprises or favourite drinks.
• Maintain sparkling tables and a tidy dining area.
• Collaborate with the team to keep service flowing smoothly.
• Stay calm under pressure and handle high-volume moments.
• Represent Mama Shelter Dubai’s energy with pride.

Skills

Under pressure

Integrity

Attention to detail

Growth mindset

Team player

Confidentiality

Job description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Bring your passion for hospitality and exceptional service to Mama Shelter Dubai! As a Waiter, you’ll make every meal a memorable moment and every guest feel like family. Let’s serve up smiles together!

THE MISSION?

• Be the Ambassador of Good Vibes: Greet every guest with a warm smile and a genuine welcome, setting the tone for an unforgettable dining experience.
• Menu Master Extraordinaire: Know the menu inside and out—answer questions, make recommendations, and upsell like a pro.
• Deliver Delight: Serve food and drinks with precision, style, and speed, ensuring every guest feels pampered and cared for.
• Be the Eyes and Ears of the Dining Room: Anticipate guest needs before they even ask, ensuring their experience is flawless from start to finish.
• Create Moments of Magic: Go above and beyond to make every interaction special—whether it’s a birthday surprise or just remembering a guest’s favorite drink.
• Be a Cleanliness Hero: Maintain sparkling tables, pristine utensils, and an overall tidy environment that Mama can be proud of.
• Team Spirit Superstar: Collaborate with your fellow team members to keep the service flowing smoothly and make every shift a success.
• Stay Calm, Stay Cool: Handle high-pressure moments like a seasoned professional, ensuring guests never feel the heat.
• Be the Ultimate Brand Advocate: Represent Mama Shelter’s unique energy and hospitality with pride, sharing the vibe with every guest.

Qualifications

• You thrive under pressure: Busy service? Bring it on! You know how to stay cool and deliver excellence.
• You’re all about integrity: Your work ethic and honesty set you apart, even in the busiest moments.
• Attention to detail is your superpower: No napkin out of place, no order forgotten—precision is your thing.
• You own your growth: Learning from every experience and making each shift better than the last is your goal.
• You’re a team player: You believe in the magic of teamwork and the joy of helping others shine.
• Confidentiality is key: Sensitive guest information? You keep it safe and sound.

Additional Information

YOUR LITTLE EXTRAS:

• You’re reliable and consistent: When you say you’ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!