Visa Communication Specialist

IFZA; Dubai; On-site; AED 100,000 - 156,000; Full time

Benefits offered by this job

International team

24 working annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Job summary

IFZA in Dubai seeks a Visa Communications Specialist to manage end-to-end visa administration, respond to client and partner inquiries, and ensure CRM data accuracy. The role requires coordinating with multiple departments to keep processes timely and compliant.

You will issue quotes, prepare visa documentation, and maintain high service levels for an international client base. Strong attention to detail and excellent communication are essential.

Qualifications

• Full English proficiency required.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in documentation.

Responsibilities

• Provide visa information to clients and partners within organizational guidelines.
• Issue quotes and provide visa documents to clients/partners.
• Monitor and update CRM for a portfolio of cases.
• Analyze content of passports and application forms for accuracy.
• Respond to inquiries via email and phone.
• Collaborate with Sales, Finance and Licensing teams.
• Escalate complex visa queries to the appropriate specialist.

Skills

English proficiency

Customer service

Communication

Attention to detail

Visa knowledge (industry)

Education

Business Administration / Commerce degree

Tools

MS Office

Job description

Job overview

The Visa Communications Specialist oversees the entirety of the administrative process required to issue or amend visas while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Job responsibilities

• Providing clients and professional partners with visa related information in line with organizational timeframes and guidelines
• Issuing quotes and providing visa related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms, etc.
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by visa applicants
• Updating the concerned Client Engagement Managers on Visa Status
• Escalating all Visa Stamping, Visa Applications, Salary Certificates, Salary Amendments etc. to Visa Processing Specialist for appropriate actions
• Escalate any Visa query delays or complex Visa problems to the Key User – Visa or Operations Manager for resolution
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
• Fostering long lasting business relationship with clients and professional partners
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
• Operating closely with sales, finance, and licensing departments
• Performing other job-related duties as assigned by Management

Requirements

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, emails, and during sporadic face-to-face interactions
• Strong attention to details
• Industry knowledge relating to visa processing, amendments, cancellations, and immigration processes is advantageous but not mandatory
• Tertiary education in Business Administration, Commerce, or other relevant subjects OR equivalent in industry experience
• Customer Service and Client Relationship Management experience is advantageous

Benefits

• International team (over 60 nationalities)
• 24 working annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)