Customer Services Officer

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking motivated Trainee Customer Service and Operations Officers in Dubai to provide exceptional service to visa applicants and visitors. You will handle inquiries, guide applicants through procedures, and ensure accurate document verification.

The role emphasizes strong communication, attention to detail, and the ability to manage high volumes of customer interactions with a professional approach.

Qualifications

• Must have excellent verbal and written communication skills.
• Customer service orientation with a professional demeanor.
• Proficiency in MS Office and data entry tasks.

Responsibilities

• Interact with visa applicants and visitors in a friendly, professional manner.
• Provide information on visa procedures and required documents.
• Assist applicants with filling forms and guiding them through steps.
• Verify documents for completeness and accuracy.

Skills

Strong communication

Customer service

MS Office

Typing speed

Time management

Attention to detail

Education

High school diploma

Bachelor's degree (preferred)

Tools

MS Office

Job description

Job Summary

We are seeking highly motivated candidates for the Trainee Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

Key Responsibilities:

• Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.
• Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services.
• Assist applicants in filling out application forms and guide them through the process.
• Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included.
• Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications.
• Assist in the coordination of visa process other related services.
• Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer's satisfaction.
• Data Entry : Accurately input applicant information into our systems, maintaining a high level of data integrity.
• Administrative Support : Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.

Desired Candidate Profile

• Qualifications: High school diploma or equivalent. A bachelor's degree is a plus.
• Excellent communication and interpersonal skills. Customer Service-Oriented with a strong dedication to customer satisfaction. Proficiency in using computer applications and office equipment. Ability to handle a high volume of customers while maintaining composure and professionalism. Detail-oriented and organized with good time management skills.
• Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry.
• Knowledge & Key Skills: Basic Knowledge of Computer skills Proficiency in MS office & good typing speed Adaptability and presence of mind to handle customer queries and complaints.